Safer Gambling Analyst

2 weeks ago

Century City, Western Cape, South Africa White Hat Gaming Full time

Purpose of the Role:

Responsibilities:

  • Monitor and review followup cases on a daily, weekly and monthly basis.
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
  • Adopt a solutionfocused approach to assist vulnerable players.
  • Recommend changes and/or amendments to Safer gambling operational activities and processes.
  • Work closely with the Safer gambling manager to instill a culture of Safer gambling through promoting awareness throughout the company.

Requirements:

  • Experience in telephone interactions, ideally in a senior customer service position or responsible gambling.
  • You are an empathetic individual with the ability to listen effectively and understand others.
  • You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection.
  • A team player with a positive mindset and a flexible approach.
  • You are an analytical thinker with excellent attention to detail.
  • An interest in and understanding of regulation and compliance.
  • You enjoy working in a fastpaced, dynamic environment.
  • Fluency in English is mandatory.
**_ Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process._

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