Jobs: mtn sa customer queries co-ordinator

Key Performance Areas Sales Targets - Ensure that in-store sales, revenue and churn targets as defined for the PoS Own Shop department are achieved. - Coordinate teamwork to ensure that all team members understanding objectives and are able to achieve required service levels set for the POS Own Shop department. Internal processes and Operational...

The key purpose of the Social Media Agent is to ensure an effortless customer experience across MTN’s Non-Voice Channels. The Agent operates within Social Media Customer Care (Non-Voice Channels: Customer Experience and Operations/CXO).They are responsible for engaging all MTN customers (All topics related to MTN products, service offerings, CBU &...

MTN GROUP HUMAN RESOURCES **JOB PROFILE** (Last Update - 2017/04/13) **Title of job**:Coordinator - Co-location N **umber of subordinates: **MTN Job Level: 2 **Location of the job**: Different Location **Solid Reporting Line: Manager: Enterprise Co-Location Operations **Dotted Reporting Line: **Mission/ **Core purpose of the Job Working closely with...

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Task Complexity: Query and service request management • Drive first call resolution (FCR) of mobile queries/ requests within client SLAs. This includes and is not limited to performing sim swops, migrations between packages, provisioning lines on an APN, assist...

Responsible for managing and coordinating customer queries which cannot be resolved by Customer Operations: Technical or sophisticated queries related to the following will be resolved by the CSQueries team: - **Voice** - Making and Receiving Calls - Airtime - Calls/ Dualcall/Twincall - CLI - Call Dispute - Missing Minutes - MTN Zone - Voice Call...

Title: Analyst - Portfolio Management Number of subordinates: 0 MTN Job Level: L2 Location of the job: Johannesburg, SA Solid Reporting Line: Manager: Portfolio Analytics Dotted Reporting Line: None 1. Mission / Core purpose of the Job MTN is looking for a bright mind that will be responsible for in depth analysis of credit risk data across the entire...

Mission/ Core purpose of the Job  Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group 1. Mission/ Core purpose of the Job To own and lead the transition of engineered IoT platform solutions and applications from the development environment to the operational environment through a validation, testing and...

**Mission/ Core purpose of the Job**: To develop, implement and monitor the modeling framework for the consumer division in MTN SA, ensuring product feasibility and profitability, aligned with the customer centric model. The incumbent is responsible to ensure that new and current product pricing structure translates into revenue growth and market...

**Reports To**: **Senior Manager: Online Platforms **Division: Online** **Context (Global influences, environmental / industry demands, organisational mission etc.)** **Organisational Mission** MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success....

**Task Complexity: Programme Management - Provide input to the program management framework - Lead and deliver large cross-functional programs across the network group and the wider MTN organisation - Ensure each program meets business rationale and ROI requirements - Ensure alignment with network group program management policies and practices - Develop and...

**Reports To**:Youth Segment Manager **Division**:Consumer **Description** **Task Complexity**: - Support in driving the effective implementation of MTN SA’s youth segment value propositions, GTM and customer experience design and journey, with emphasis on customer experience (internal and external), ensuring maximum market penetration, growth and...

**Mission** - To provide innovative solutions, execute merchandising plans and maintain MTN standards for optimum performance of stores in alignment with Sales Indirect and Direct Channel strategies. - To provide day-to-day training and communication of merchandising plans, including execution, support and guidance to the distributors in the assigned...

**Task Complexity: Strategy Development - Contribute to Core network strategy and architecture clearly describing the future vision for Core and identifying key decision points to enable this vision to be achieved. - Research and assess new Core technologies: Identify opportunities and concerns to be addressed from emerging Core technologies and technology...

Clockwork Media SA’s job vacancy, Career and Recruitment Job title : Web Project Co-Ordinator jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 14, 2024 Quick Recommended LinksJobs by Location Job by industries Key Responsibilities Working closely with the Senior Project Manager across numerous web projects for multiple...

**Mission/ Core purpose of the Job: (Short description)** To drive drive and grow the overall profit performance within the cluster. Context: (Global influences, environmental / industry demands, organisational mission, etc.) - Fast moving industry with constantly changing business requirements and technologies - Fluid complexities of customer expectations...

1. Mission/ Core purpose of the Job - To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels. 2. Context (Global influences, environmental / industry demands, organisational mission etc.) - Fast moving industry with constantly changing business requirements and technologies - Fluid complexities...

**Mission/ **Core purpose of the Job** Ensure planning, implementation, support, and fulfilment of Hosting related client services for hosted and 3 rd party Clients in MTN Data Centres and MTN Switch Colocation environments. Managing a team of Hosting Engineers.

1. Mission/ Core purpose of the Job - To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels. 2. Context (Global influences, environmental / industry demands, organisational mission etc.) - Fast moving industry with constantly changing business requirements and technologies - Fluid complexities...

Representative - Customer Service (V&A Waterfront) Mission/ Core purpose of the Job: Ensures that tangible deliverables are met. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Key Deliverables - Consumer satisfaction. - In branded store: - accountable for cash and stock - accountable for sales and meeting...

Mission/ Core purpose of the Job: Ensures that tangible deliverables are met. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Key Deliverables - Consumer satisfaction. - In branded store: - accountable for cash and stock - accountable for sales and meeting sales targets - accountable for stock shortages - Provide...