Supervisor - Store.commercial Operations Sa

2 weeks ago


Durban, South Africa MTN Nigeria Full time

Key Performance Areas

Sales Targets
- Ensure that in-store sales, revenue and churn targets as defined for the PoS Own Shop department are achieved.
- Coordinate teamwork to ensure that all team members understanding objectives and are able to achieve required service levels set for the POS Own Shop department.

Internal processes and Operational requirements
- Identify improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels.
- Monitor the day to day processes of POS Own Shop department, ensuring that workflow continues without interruption.
- Implement process and procedural efficiencies and innovations as defined by the Own Shop Department.
- Manage stock, including stock control and forecasting, ensuring mínimal stock outs and stock losses.
- Cash management for the Own Shop in accordance with PPP’s governing cash management.
- Ensure the daily capturing of relevant financial and administrative documentation as per processes, policies and systems defined by MTN SA.
- Implement MTN policies, processes and systems at POS level, ensuring compliance and making recommendations for corrective actions where necessary.
- Resolve issues/ queries and liaise with relevant sales operations representatives or relevant areas within MTN to escalate issues/ queries.
- Identify the training needs of in-store staff and advise the OSS accordingly.
- Identify and escalate in-store business risks accordingly.

Budget Management and Cost Control
- Ensure effective cash management and efficient use of financial resources for MTN Own Shop.
- Report on achievement of monthly targets

Customer Satisfaction
- Establish and build relationships with all relevant stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results

Supervisory / Leadership / Managerial Tasks:

- Administer and control available resources to achieve POS goals and objectives
- Ensure staff satisfaction
- Communicate goals clearly and facilitate achievement thereof
- Manage and motivate team to achieve agreed goals and targets
- Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required
- Communicate actively and effectively resolving any potential conflicts that may arise
- Evaluate and assess people performance
- Build and enforce a customer centric approach
- Build and maintain collaborative teamwork
- Coach, guide and motivate team/ staff
- Build professionalism, loyalty and commitment to the organization
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand - change and influence employees behaviour

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

**Education**:

- Matric
- 3 year Degree / Diploma in Commerce (Marketing/Communication or related)
- Fluent in English and language of country preferable

Experience:

- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
- Experience working in a medium organisation

Training:

- Products and Services
- Systems training



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