Administrator - Inventory.commercial Operations Sa

2 weeks ago

Cape Town, South Africa MTN Nigeria Full time

1. Mission/ Core purpose of the Job
- To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment - highly diverse and team-focused

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables
- Management of Inventory Stock
- Responsible for Own Shop stock holding - ensure optimal stock levels in line with MRP framework
- Responsible for receipt and dispatch of stock
- Ensure adherence to all PPP’s across the functional areas
- Compiles Stock Reports
- Responsible for Housekeeping within Inventory Department
- Responsible for and controls Security for the entire Inventory process
- Responsible for physical receipting of Stock and all associated Documentation
- Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
- Responsible for POD’s retrieval
- To clean and clear stock interfaces
- Accountable for management training and OBF
- Technical returns and receipts of technical repaired phones
- Reporting
- Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)
- Customer Satisfaction
- Establish and build relationships with all relevant stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results

4. Job Requirements (Education, Experience and Competencies)

**Education**:
Senior Certificate (Completed)

Experience:
- Customer Service
- Computer literate
- Stock control experience
- Stock control, fulfilment and distribution experience

Competencies:
Head - Big Picture Focus (5)
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Heart - Emotionally Intelligent (15)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand

Hands - Results Focused (60)
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans
- Other:
- 5. Authorities
- As per MTN DOA

6. Collaboration (Formal and Informal Relationships)
- Responsibility towards:
- Direct reports: none
- Matrix reports: Owned Stores Supervisor
- Key customers: Internal departments, Banks and Insurance companies
- Key suppliers: credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
- Relations: other regions

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