Coordinator - Co-location.technology Information

3 weeks ago


Johannesburg, South Africa MTN Nigeria Full time

MTN GROUP HUMAN RESOURCES

**JOB PROFILE**

(Last Update - 2017/04/13)

**Title of job**:Coordinator - Co-location

N **umber of subordinates:
**MTN Job Level: 2
**Location of the job**:
Different Location

**Solid Reporting Line:
Manager: Enterprise Co-Location Operations

**Dotted Reporting Line:
**Mission/ **Core purpose of the Job
Working closely with the MTN Executive Leadership Team and the Opco CEOs, the **Executive: Group
**1. Mission/ **Core purpose of the Job
The Centre of Excellence is looking for co-location administrator to work in the day-to-day management of our co-location facilities and related infrastructure & software. We are looking for an administrator with experience in mechanical & electrical configurations of data centres for enterprise customers.

You will be responsible for identifying problems, documenting, and solving issues, and working on projects that really make a difference to how we operate.

The administrator will shadow all Hosting Engineers and adopt the methodologies, learn, and leverage on the experience of the team. We are looking for an administrator to support the team in new projects and support the current production solutions and services.

The administrator is one who excels in his field and performs all support functionalities. The administrator must be fully aware of administration procedures for both company and technical requirements of a data centre.

**2. Context **(Global influences, environmental / industry demands, organisational mission etc.)

This position is influenced by MTN Marketing and Enterprise Business Unit demands and roadmaps. It is also affected by Global Telecommunications Technology changes, trends, influences, and the requirement to remain leaders in the ICT disciplines.
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Implementing, and managing scalable architecture for internal and external customers based on best methodologies in the electrical and mechanical industry
- Highly skilled team of thinkers and tinkerers adopting an ethos of technical problem solving through automation
- Driving constant technical innovation and adoption of cutting-edge technology

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

**Tactical and Operations**
- Support and Maintain all the enterprise co-location areas.
- Ensure the upgrading of existing systems.
- Support systems to achieve the company set Key Performance Indicators
- Work with related stakeholders concerning the prompt restoration or provision of service in full or partial system failures.
- Treat all systems as mission-critical.
- Travel to site for support duties, testing, new installations and upgrades where needed
- Configuration management and system orchestration using MTN’s related systems
- Document system configuration and changes in system configuration.
- Work with the Hosting engineers and vendors to design and implement highly available solutions
- Ensure all area day-to-day tasks are being completed to the required level
- Analyse performance trends and failure impacts on service
- Replacing and upgrading of end-of-life systems.
- Execute the upgrade and replacement of hardware/software before end-of-life.
- Maintaining knowledge of current technology trends.
- Constantly learning and evaluating technological skills
- Communicate all faults and planned work through the correct channels
- Support Manager Enterprise Co-Location to schedule and implement of maintenance schedules
- Work with the different teams to approve the outcome of Acceptance Testing results from suppliers.
- Administer the roll out of all software package related to the area.
- Ensure that system utilisation reports are in place and relevant
- Continuously evaluating through correlation and monitoring systems
- Work with the engineers to optimise productivity by automating repetitive tasks.
- Develop and deploy tools or total solutions in aid to business processes and general productivity.

**Business Support**
- Collaborate and provide business with knowledge of the technical capability of the co-location space
- Implement IS solutions that meet business requirements.
- Ensure timeous resolution of issues.
- Maintaining knowledge of current technology trends.
- Analyse the current business environment to detect critical deficiencies and report on them
- Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.

**Governance**
- Follow all corporate governance procedures in place
- Work with the Specialists to document and test system before promoting to production.
- All changes should be documented and managed for all production environment changes.
- Comply with all security policies defined by MTN
- Ensure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.
- Facilitate the auditing process between MTN and vendor to ensure that au



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