Representative - Customer Service.commercial

1 week ago


Cape Town, South Africa MTN Nigeria Full time

Mission/ Core purpose of the Job:
Ensures that tangible deliverables are met.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables
- Consumer satisfaction.
- In branded store:

- accountable for cash and stock
- accountable for sales and meeting sales targets
- accountable for stock shortages
- Provide consumer advice and education / share product knowledge
- Manage stock in store:

- Management of shortages.
- Obsolescence
- Promotional stock merchandising
- Manage operations in store:

- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF’s
- Identify issues and resolve
- Communication, in outlet, and with MTN
- Maintain company’s policies and procedures.
- Manage and account for all cash.
- Conduct actual system transactions eg. activations, suspensions, migrations etc.
- Relevant paperwork and documentation.
- General Customer services: turnaround time, queuing time, accuracy, and productivity.

Job Requirements (Education, Experience and Competencies)

Education:

- Senior Certificate (Completed)
- Fluent in English and language of country preferable

Experience:

- Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
- Experience working in a small to medium organization

Competencies:
Head - Big Picture Focus (5)
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Heart - Emotionally Intelligent (15)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand

Hands - Results Focused (60)
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans

Authorities
- As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards:

- who are they and what do they receive from the incumbent
- direct reports,
- matrix reports,
- key customers,
- key suppliers, - relations, etc.



  • Cape Town, South Africa The Vocation Station Full time

    **Customer Success Representative** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them,...


  • Cape Town, South Africa IGrow Wealth Investments Full time

    Grow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a **Customer Care Representative **to join their team! **To qualify for this position you need**: - Matric - Minimum 2 years of experience in a similar role - Be able to make a minimum of 120 calls per day - Great telephone etiquette - Positive, can-do attitude -...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago


    Cape Town, South Africa Foundever™ Full time

    Customer Service Advisor Salary – Minimum 7500 per Month Plus Medical & Pension.Location – Waterfront Cape Town.Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening timesContract Type – Permanent   Your working life is how you spend a...


  • Cape Town, South Africa IGrow Wealth Investments Full time

    Grow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a **Customer Care Representative **to join their team! **To qualify for this position you need**: - Matric - At least 2 years of experience in a similar role - Be able to make 100 - 120 calls per day - Great telephone etiquette - Positive, can-do attitude -...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town, South Africa, is looking to recruit an experienced Italian Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand. If you are career driven and looking to grow your international experience, this is a perfect opportunity for you! **Your Role as...


  • Cape Town, South Africa Tower Group Full time

    **SALES REPRESENTATIVE** AREA: CAPE TOWN **DUTIES & RESPONSIBILITIES** - Establish and maintain strong customer relationships with existing and new customers. - Provide high levels of service ensuring customer satisfaction. - Co-ordinate activities within the company to ensure customer commitments. - Administration coupled to sales activities: call plans,...

  • Sales Representative

    Found in: beBee jobs ZA - 2 weeks ago


    Cape Town, Western Cape, South Africa The Building Company Full time

    The Building Company's job vacancy, Career and RecruitmentJob title : Sales Representative (External) – W&B Claremont jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries DescriptionIncreasing customer base by conducting "cold calls" to new/ potential customers;...

  • Sales Representative

    13 hours ago


    Cape Town, South Africa Motus Aftermarket Parts Full time

    **Suburban Spares** is searching for an experienced and presentable **Sales Representative** to join the branch in **Mitchell's Plain**. The incumbent will enhance the branch sales and ensure that the branch sales growth objectives are always achieved. Furthermore, the Sales Representative will need to grow new business and provide after-sales service to...


  • Cape Town, South Africa LAMP SENSEI PTY LTD Full time

    Sales Representative Job Description Our company is looking for a sales representative to be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding...


  • Cape Town, South Africa Token Metrics Full time

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...


  • Cape Town, South Africa RMV Solutions Pty Ltd Full time

    My client is looking for a In-Store Sales Representative to provide excellent customer service and meet sales quotas for their business. Ultimately, you will ensure that customers leave their store satisfied and you will contribute to the store’s profitability. Must be a team player! 2 x Bree Street Store 1 x Tygervalley Store **Benefits**: **Benefits...


  • Cape Town, South Africa Believe Resourcing Full time

    Our client is looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. 1 Year Contract Based in Cape Town **DUTIES AND RESPONSIBILITIES** - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs...


  • Cape Town, South Africa Believe Resourcing Full time

    Our client is looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. **Based in Johannesburg - Bryanston** **DUTIES AND RESPONSIBILITIES** - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and...


  • Cape Town, South Africa Chainlink Recruitment Full time

    **We are recruiting for a White Male SALES REPRESENTATIVE - MACHINES in Cape Town** **DUTIES** **& RESPONSIBILITIES** Establish and maintain strong customer relationships with existing and new customers. Provide high levels of service ensuring customer satisfaction. Co-ordinate activities within the company to ensure customer commitments. Administration...


  • Cape Town, South Africa Token Metrics Full time

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Sales Representative

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa Recruitment Solutions Full time

    If you are a strong Sales Representative who enjoys working with people, selling and marketing a large product line to a niche client base, then this opportunity would appeal to you. This privately owned company is a delight to work for. The Company is fastly growing and a skilled and energetic Sales Representative is needed. The company is stable and...

  • External Sales Representative

    Found in: Adzuna ZA B C2 - 1 week ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    An External Sales Representative, also known as an Outside Sales Representative or Field Sales Representative, is a customer-facing role responsible for driving sales within a designated territory. They achieve this by building relationships with potential and existing clients, understanding their needs, and presenting solutions through the company's...

  • Sales Representative

    Found in: beBee jobs ZA - 2 weeks ago


    Cape Town, Western Cape, South Africa Peninsula Beverage Company Full time

    Peninsula Beverage Company's job vacancy, Career and RecruitmentJob title : Sales Representative – jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries Job DescriptionIn this role you make visits to customers in the General trade, with a view of achieving sales targets and...


  • Cape Town, South Africa One Source Direct Full time

    **FIELD SALES REPRESENTATIVE** An exciting opportunity for a Self-Driven, Self-Motivated Individual wanting to take their Sales Career to the next level. **Duties & Responsibilities** - Converting prospects into successful customers through customer sales methods such as door-to-door, cold calling and presentations - Researching and forecasting sales and...

  • Sales Representative

    Found in: Talent ZA C2 - 4 days ago


    Cape Town, South Africa Chainlink Recruitment Full time

    We are recruiting for an Afrikaansspeaking SALES REPRESENTATIVE - MACHINES in Cape TownDUTIES & RESPONSIBILITIESEstablish and maintain strong customer relationships with existing and new customers.Provide high levels of service ensuring customer satisfaction.Co-ordinate activities within the company to ensure customer commitments.Administration coupled to...