Event Management Engineer(Compute)

4 weeks ago

Johannesburg, South Africa Logicalis Full time

Job Description

Why choose Logicalis?

It’s not just IT solutions, It’s IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4, employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic

ROLE PURPOSE

The Operations engineering shift position have responsibilities focused on the smooth running of our customers environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level. This is achieved by performing routine maintenance, implementing best practices etc. As an engineer you will be responsible for working on complex Incidents, problems and changes always adhering to ITIL principles. The Operations team operative 24/7 - days a year on a rotational 12-hour shift schedule.

ROLE RESPONSIBILITIES:

Event management - monitoring alarms from Logicmonitor and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs. Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice. Liaise with logistics team to ensure spares are delivered to a customer site where required. Liaise with the Maintenance team to ensure required parts are sourced and shipped to a customer site within SLA. Manage the “planned maintenance” process, receiving Carrier notifications of downtime and notifying the customer of any impact to service. Work closely with resource management to organise engineer to site where required. Carry out remote diagnostic tests and checks when incidents are logged by customers. Escalating calls to senior engineers or management as appropriate. Liaison with internal departments, vendors and suppliers where required. To take ownership of Customers’ requests and be proactive when dealing with Customers’ issues. To ensure all requests meet or exceed the contractual Service Level Agreements. Always maintain high customer-care levels. Provide advanced diagnostics when appropriate. Implement routine and minor Change Requests. Daily backup & media actions performed as per SLA. Actively seek to improve and grow own skill and knowledge in appropriate areas. Identifying and recommending improvements for the 1st Line Support operation Carry out housekeeping tasks. Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues. Handle incoming emails from customers, resolver teams and service management ensuring they are acted upon in a timely manner. Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer. Providing input to customer facing Technical Incident Reports. Capturing repeat faults and undertaking root cause analysis. Proactive identification of fault trends. Update customers by telephone or e-mail on the progress of a support call or to ask for additional information. Assist with the implementation of Customer projects, internal support projects or support administration tasks. Ad-hoc duties as required.

DELIVERY RESPONSIBILITIES:

Attend the Change Advisory Board for customer change requests. Attend meetings and working parties to represent Operations where necessary. Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site. Helping to identify gaps in existing technical documentation, knowledge and skills. Creating and maintaining of technical customer documentation. Ensuring customer transition pre-requisites are delivered by EPM and Project Management. Undertake technical audits for key customers where issues have been identified.

KEY PERFORMANCE INDICATORS:

KPI’s

Change Implementation Quality. Complete Partnership and Technical Skill Certifications Requirements. Customer and End User Satisfaction and Relationships. Customer Service Improvements. Identify Project Opportunities. ISO and Compliance. Project Execution and Service Transition Quality. Ticket Management Disciplines and SLA’s. Timesheet Completion Quality. Any added goals.

Skills and Competencies

Accountable Execution. Agile Transformation. Cross-Business Engagement. Entrepreneurial Spirit. Excellent Customer Solutions. Impactful Communication. Inclusive Teamwork. Positive Resilience. Self-Driven Learning. Smart Decision Making.

PERSON REQUIREMENTS:

EXPERIENCE:

Experience of configuring, troubleshooting and administering the Microsoft Windows Server Operating System (, , ) and key roles, including Active Directory, DNS, DHCP IIS, FTP and Clustering. Experience of configuring, troubleshooting and administering VMware ESXi 5.1 – 6.x, vSphere SRM and vSphere Replication. Experience of configuring, troubleshooting and administering Microsoft Hyper-V – . Experience in administrating Microsoft Azure and Office . Experience of administering/scheduling Backup and Replication Solutions (HP Data Protector, Veeam, Backup Exec). Experience of configuring, troubleshooting and administering Exchange , and . Administration and Configuration of Microsoft System Centre Configuration Manager. Experience of configuring, troubleshooting and administering ESET Antivirus solutions. Experience of configuring, troubleshooting and administering Fortinet Appliances. Administration of HP and IBM Tape Libraries. Administration & troubleshooting of storage systems. (Dell SAN Storage, Synology, HP 3PAR, and IBM DS and Storwize) Administration & troubleshooting of Compute Hardware. (Dell, IBM, HP) Network switching and routing experience. (Ubiquiti, Netgear, Dell, HP) Proficient understanding of PowerShell scripting.

QUALIFICATIONS:

National High School Senior Certificate (or equivalent) CompTIA A+ CompTIA N+ (preferable, not mandatory) Microsoft Azure Administrator Associate Microsoft (MCSA/MCSE) Microsoft Modern Desktop Administrator Associate Veeam (VMCE) VMware (VCP 6.5 or later) ITIL v3 / v4 Foundation - preferred, but not mandatory

ADDITIONAL SKILLS/ATTRIBUTES:

Recognised as a professional in field. Strong ability to solve and troubleshoot problems remotely. Ability to work in a very busy and highly pressurised environment. A detailed and accurate approach to undertaking all duties. The ability to communicate both verbally and electronically in a clear, professional manner. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels. The ability to work with minimum supervision and to maintain a high level of motivation and productivity. Ability to deal with high impact, high profile, incidents and remain calm under pressure. Client focussed and with customer care / services mind-set. Numerate and literate with an eye for detail. Professional & diligent. Excellent communicator at all levels (verbal/written). A team player but able to work independently and be self-motivated. Professional telephone manner. Experience dealing with Enterprise customers. Enthusiastic, energetic and confident. Good PC skills, MS Office packages. Full, clean, driving licence. Ability to obtain SC security clearance.

Job Requirements

  • Event Management Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Logicalis Full time

    Job Description Why choose Logicalis? It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions;...

  • Event Manager

    3 weeks ago

    Johannesburg, South Africa Creative Space Media Full time

    A creative agency-based specialising in unique events concepts based in Lonehill, is looking for an ambitious and dynamic events manager to join their team. **Responsibilities**: Liaise with clients to find out their exact event requirements Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and...

  • Events Manager

    3 weeks ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - To conceptualise, plan and execute client and other stakeholder events across lines of business and products to support client engagement and company positioning tactics.**experience and qualifications**: - Relevant marketing or communications degree - Preferably 6 - 8 years’...

  • Events Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Creative Space Media Full time

    Job spec: The events manager will be responsible for overseeing, implementing, and executing virtual, hybrid, and physical events, in alignment with the vision of the high-profile clientele. They will be tasked with managing the output of a project team who will work toward delivering social media plans, communication plans, design work, AV elements, and...

  • Events Manager

    3 weeks ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: We are a leader in bespoke PR, Marketing and Events with more than 15 years' experience. **Who are we looking for**_:_** We are looking for an Events Manager who will be at the forefront of transforming ideas into reality. **What will you do**: You will be working with corporate clients so your knack for detail, impeccable time management...

  • Event Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dananda Services Full time

    The Events Coordinator will assist with the rollout of strategic events, which includes various forums, webinars, conferences, workshops, business talks and exhibitions. The successful incumbent will be required to travel, work after hours and over weekends. Most events are rolled out at the Campus located in Sandton, however there may be travel within and...

  • Remote Appointment Manager/ Staff Scheduler for

    2 weeks ago

    Johannesburg, South Africa Julia Valler Event Staffing Full time

    **Project Manager (Remote position) flexible EST or PST** Julia Valler Event Staffing is a high-end event staffing company, specializing in private and corporate events. The company was founded in 2013 and is located in New York, Miami, Los Angeles, Houston, Chicago, and Las Vegas. The Company is growing fast and looking for an Appointment Manager/ Staff...

  • Event Coordinator

    3 weeks ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: Custodian of Rand Waters Corporate Image by identifying, building and maintaining a positive image of Rand Water by planning and implementing corporate events, tours, exhibition and conferences that positively position Rand Water amongst its key customers and stakeholders. **Minimum Requirements**: - A matric qualification is...

  • Event Coordinator

    3 months ago

    Johannesburg, South Africa Urbantonic (Pty) Ltd Full time

    Urbantonic is a rapidly expanding, national event managements and logistics entity with in-house decor, hiring, staff and bar divisions. We are looking for a hardworking, team player to join our team and get involved within the hiring and event management division of our Johannesburg branch. You must be comfortable working within existing processes and be...

  • Platform and Compute Engineer

    1 day ago

    Johannesburg, South Africa Logicalis Full time

    Job Description Why choose Logicalis?It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical...

  • Senior Events Manager

    3 months ago

    Johannesburg, South Africa Creative Space Media Full time

    **Job title**: Senior events manager A dynamic and innovative event, media and marketing agency in Lonehill, Johannesburg is seeking a highly motivated and experienced senior events manager to join our team and lead the way in creating extraordinary events. **Job description**: As a senior events manager you will play a crucial role in planning, organising,...

  • Marketing and Events Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 68772Job Type PermanentJob Title Marketing and Events ManagerComputer Skills MS OfficeIndustry MarketingCity JohannesburgProvince GautengJob summary: The marketing and events manager will play a key role in developing an internal digital ecosystem for bringing together all our digital channels to grow our business. Support on client marketing or...

  • Junior Marketing and Events Manager

    2 months ago

    Johannesburg, South Africa Trace Tv - Southern Africa Full time

    The junior marketing and events manager will be responsible for planning, implementing, and managing marketing campaigns and events to promote the company's products, services, and brand. This role requires a creative and strategic thinker with strong project management skills and a passion for delivering exceptional experiences to customers and...

  • Office and Events Coordinator

    2 months ago

    Johannesburg, South Africa Moments Desserts and Beverages Full time

    We are currently looking for a dedicated office and events coordinator to join our vibrant events business. In this role, you will be responsible for managing back-of-house operations, ensuring effective stock management, handling product and event costing, and playing a key role in the flawless execution of events. **Key responsibilities**: Pack and create...

  • Manager, Events, Cib

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 Provide strategic event marketing guidance to business and marketing managers, ensuring events deliver against business objectives, are benchmarked against global best practice and deliver the desired brand experience. Provide an in depth understanding of...

  • Consultant: Events Manager

    1 week ago

    Johannesburg, South Africa VtvGroup Full time

    JOB PURPOSE: To oversee all aspects of event management, from initial concept development to post-event evaluation, ensuring that each event meets its objectives while staying within budget and timeline constraints. Event Planning: - Collaborate with clients or internal stakeholders to understand event objectives, themes, and requirements. - Develop event...

  • Events Project Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa the NBA Full time

    Position Summary:Reporting to the NBAA Africa Event Lead, the Events Project Manager will be responsible for the planning, executing and project management of events and basketball programs as required by NBAA. The role includes management/support of all operational, administrative, financial and logístical aspects of event planning and execution.The event...

  • Regional Events Coordinator

    4 days ago

    Johannesburg, South Africa Barrows Full time

    Barrows Moving Retail Forward | Moving Communities Forward | Moving People Forward About BARROWS "Join the Barrows team and help move retail forward! We are a dynamic and innovative point of Sale Company that is dedicated to driving progress and sustainability in the retail industry. Our team of experts is passionate about creating solutions that are...

  • Cluster Events Manager

    1 month ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23206462 **Job Category** Event Management **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Prepares all event documentation and...

  • Senior Event Manager

    2 weeks ago

    Johannesburg, South Africa idna Full time

    Are you a seasoned professional in the events industry with a proven track record of successfully managing complex projects? Do you thrive in high-pressure environments, leading teams to deliver exceptional results? If so, we have an exciting opportunity for you! Idna is a renowned event management firm that specialises in creating unforgettable experiences...