Cluster Events Manager

5 months ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 23206462

**Job Category** Event Management

**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

**CANDIDATE PROFILE**

Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Executing Event Operations**
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads pre-event and post-event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions of team members.

**Executing the Sales and Marketing Strategy**
- Up-sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

**Managing Profitability**
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing and payments with clients.

**Providing Exceptional Customer Service**
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer post-event.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, t

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