Call Center Quality Assurance Analyst

Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

About UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

Brand New Site in Johannesburg. Advanced Call Center Technologies is seeking Bilingual (French/French Canadian) Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice...

The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

Call center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure.QualificationMatric / Equivalent Receiving incoming telephone calls from customers and/or delivers scripted or nonscripted messages to customers via telephone during designated hours at all levels with stakeholders...

Experience and skills required: 23 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be selfmotivator and selfstarter Focus on quality and customer service Exceptional listening and analytical skills Solid time...

**Job Advert Summary**: As the Quality Assurance Analyst, your pivotal role encompasses overseeing the QA function within the PPS Mutual environment, ensuring strict adherence to quality assurance and compliance criteria, as well as actively engaging in claims administration. This multifaceted position is instrumental in facilitating the development and...

WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

We offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment **Position Summary** Under the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

**Jnr Quality/Assurance ANALYST** (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry) - Nasrec, Jhb area (**MUST stay within reasonable distance** - **Clearly Stipulate if your are **Willing to Relocate at Own** **Cost on your Resume/CV**) **Jnr QUALITY/ASSURANCE ANALYST -MUST currently work as an ANALYST** ** Should...

We are looking for a qualified Quality Assurance Analyst that will be responsible for ensuring the quality and reliability of software products or services. - Attention to Detail - Analytical - Great communication Skills - Organizational and Time Management - Teamwork and Collaboration **Tasks and Duties**: - Designing, developing and documenting...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will...

The Call Centre Quality Assurance Manager is responsible for ensuring that the highest standards of quality are maintained over all customer-facing activities within the call centre. The Call Centre Quality Assurance Manager will be tasked with developing and implementing processes and procedures to ensure the quality of customer service delivery, as well as...

Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

We are looking for a qualified Quality Assurance Analyst that will be responsible for ensuring the quality and reliability of software products or services. Attention to Detail Analytical Great communication Skills Organizational and Time Management Teamwork and CollaborationTasks and Duties: Designing, developing and documenting comprehensive testing plans....