Call Center Trainer
6 days ago
**Position Summary**
Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.
**Nature and Scope**
Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives. Responsible for the instruction and delivery of the company’s and client’s training program curriculum to existing and new hire employees. Facilitates the classroom training and coordinates on the job training as required.
**Essential Duties and Responsibilities**
All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":
Delivers training on program content, product information, and company and client expectations to students in a classroom environment.
Facilitate training programs according to company and client guidelines.
Prepares and sets-up classroom.
Prepares training course materials for each class and maintains instruction manuals.
Develops and implements job aids for trainees
Track and report upon the progress of the training class.
Identifies at-risk employees and implements an individual coaching plan for success.
Maintain class roster, attrition reports and weekly productivity reports.
Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations.
Provides call floor support during employee transition from training to production environment
Deliver refresher training and program update training to existing employees as required.
Attends train-the trainer sessions and stays current on curriculum content changes.
Other Duties as described my management
Pay: R14 000,00 - R18 000,00 per month
**Experience**:
- Training: 1 year (required)
- leadership: 1 year (required)
**Language**:
- English (required)
**Location**:
- Johannesburg, Gauteng (required)
-
Operations Manager
3 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...
-
Recruiter for Call Center
1 month ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Position Summary** **Essential Duties and Responsibilities** - Create Requisition on DayForce for new openings - Ensures all jobs are posted in compliance with company guidelines - Conducts 1st Interviews - Reviews attendance Policy - Conducts Reference Checks - Communicates with appropriate Hiring Manger/Trainer regarding new classes - Updates Recruiting...
-
Workforce Management
3 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...
-
Call Center Consultant
6 months ago
Johannesburg South, South Africa SKILLS PLACEMENT CENTER Full timeWhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...
-
Call Center Customer Service Representative
5 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeBrand New Site in Johannesburg. Advanced Call Center Technologies is seeking Bilingual (French/French Canadian) Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice...
-
Call Center Operations Manager
2 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...
-
Call Center Operations Manager
5 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeWe offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment **Position Summary** Under the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales...
-
Workforce Management Supervisor
2 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies is seeking a Workforce Management Supervisor to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Management Supervisor has the primary responsibility of managing RTA and WFM employees. The...
-
Call Center
5 months ago
Johannesburg, South Africa Skills Careers center Full timeCall center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure. Qualification Matric / Equivalent - Receiving incoming telephone calls from customers and/or delivers scripted or non-scripted messages to customers via telephone during designated hours at all levels with...
-
System and Building Access Technician
2 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Job description** - (if beyond High School or equivalent)_: Bachelor’s degree in Computer Science or MIS related field preferred. - Minimum 1 years experience within Microsoft products_ Demonstrate multi-tasking skills, Strong problem solving and analytical skills, and Excellent written and communication skills. Able to effectively communicate with...
-
Customer Service Representative
1 month ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full timeCustomer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...
-
Call Center Agent- Dd
5 months ago
Johannesburg, South Africa Morchent Full timeLooking for a job to challenge your excellent customer service skills? Calling all Customer Service Agents for an International Company. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all...
-
Call for Trainers: Instrument Building and Repair
2 months ago
Johannesburg, South Africa Music In Africa Foundation Full timeThe training is part of the MIAF’s Instrument Building and Repair (IBR) project, which encourages the formalisation and professionalisation of instrument making and repair in Africa, especially in relation to indigenous African instruments. Launched in 2016, the IBR project has enabled the Foundation to train dozens of young people, while providing online...
-
Internal Timekeeper Administrator
2 weeks ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Job**: Time-Keeper Administrator. **Department**: Finance **Reports to**: Dual role to Timekeeper Manager and Finance Manager in SA. Also, will work closely with Global Director of Payroll and Global payroll team. **Schedule**: 12 pm - 9:30 pm local time. A business partner (liaison) to operations, HR, and Payroll for the South Africa location (550+...
-
Internal Timekeeper Administrator
1 week ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeJob: Time-Keeper Administrator. Department: Finance Reports to: Dual role to Timekeeper Manager and Finance Manager in SA. Also, will work closely with Global Director of Payroll and Global payroll team. Schedule: 12 pm – 9:30 pm local time. Job Description: A business partner (liaison) to operations, HR, and Payroll for the South Africa location (550+...
-
Call Center Manager
6 days ago
Johannesburg, South Africa Bytestream-ICT Full time**Job Title**: Lead Generation Manager **Location**: Johannesburg, Gauteng **Job Type**: Full-time **Pay**: From R15,000 per month + Commission **Overview**: **Responsibilities**: - **Productivity and Performance Management**: - Actively monitor agents' real-time productivity to achieve Bytestream's lead generation and revenue goals. - Track and report...
-
Customer Service Representative
4 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full timeAdvanced Call Center TechnologiesWe are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team in Johannesburg. As a customer-focused individual, you will be the voice of our company, providing exceptional service and support to our clients.About the Role:The ideal candidate will have excellent communication and interpersonal skills, with a passion for...
-
Call Center Agent
5 months ago
Johannesburg, South Africa Adendorff Machinery Mart Full time**Join Adendorff Machinery Mart's Call Centre Team - A Place Where Your Career Soars!** In our call center, your role is pivotal. You'll engage in exceptional communication and relationship building, demonstrate your sales acumen, and cater to customer needs with satisfaction. You'll handle complaints with ease, maintain meticulous records, and adhere to...
-
Call Center Agent
5 months ago
Johannesburg, South Africa Alinta Tech Solutions Full timeWe are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team in the insurance industry. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and promoting our insurance products and services.Job Responsibilities:Sell life insurance...
-
IT Call Center Coordinator
1 day ago
Johannesburg, Gauteng, South Africa IT Naledi Solutions Full timeAre you looking for a challenging role in IT service delivery?We are seeking an experienced IT Call Center Coordinator to join our team at IT Naledi Solutions.The successful candidate will be responsible for managing and tracking reported faults, dispatching technicians, and ensuring all documentation is up-to-date.This is a great opportunity for someone who...