Call Center Quality Assurance Specialist

Quality Assurance AnalystThe Quality Assurance Analyst plays a crucial role in ensuring the exceptional quality of our call center operations. This individual is responsible for monitoring and assessing the performance of our associates, providing actionable insights to enhance the overall customer experience.Key Responsibilities:Design and implement call...

Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at eTeacher Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our contact center systems and automated processes.Key Responsibilities:Consolidate all system bug reporting for all...

Job Title: Quality Assurance SpecialistAt eTeacher Group, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our systems and processes. This includes consolidating bug reports, replicating scenarios, and reporting on trends.Key Responsibilities:*...

About CallForceAt CallForce, we strive to provide exceptional customer experiences through our dedicated team of professionals.Salary and BenefitsWe offer a competitive salary of $60,000 per annum, along with a comprehensive benefits package that includes health insurance, paid time off, and professional development opportunities.Job SummaryWe are seeking a...

Quality Assurance AnalystThe Quality Assurance Analyst plays a vital role in ensuring the exceptional customer experience at CallForce. This individual is responsible for assessing the quality of our call center's performance, monitoring outbound calls and email responses, and evaluating associates' demeanor, technical accuracy, and customer service...

Quality Assurance SpecialistAt Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our insurance services.Key Responsibilities:Monitor and review insurance customer service phone calls and transactions to ensure quality...

We are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...

Job Title: Quality Assurance and Quality Control SpecialistWe are seeking a highly skilled Quality Assurance and Quality Control Specialist to join our team at Ad Talent Africa.About the Role:This is an exciting opportunity for a results-driven individual to assume responsibility for implementing and monitoring quality assurance processes within our...

Job OverviewAt Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team.The ideal candidate will possess 5 years of call centre experience and 2-3 years of Short-Term Insurance Quality Assurance experience.About the RoleThis role involves meticulous monitoring and review of insurance customer service phone calls and...

Quality Assurance TesterWe are seeking a highly skilled Quality Assurance Tester to join our team at eTeacher Group. As a Quality Assurance Tester, you will play a crucial role in ensuring the quality and reliability of our systems and processes.Key Responsibilities:Consolidate and analyze system bug reports from various contact center systems.Replicate and...

About Quality Connect StaffingWe are seeking a skilled and dedicated Quality Assurance Officer to join our team.This is an exciting opportunity for the right candidate to contribute to the continued success of our organization.

At Initiate International, we are looking for a skilled Game Quality Assurance Specialist to join our team in Johannesburg. As a key member of our iGaming department, you will play a critical role in ensuring the highest standards of software quality and delivering exceptional gaming experiences.About the JobThis is an exciting opportunity for a motivated...

Quality Assurance SpecialistFusion Personnel is seeking a skilled Quality Assurance Specialist to join their team. As a key member of the organization, this role will be responsible for ensuring the highest quality standards are met in the manufacturing process.Key Responsibilities:Inspect and Approve Finished Products: The Quality Assurance Specialist will...

Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...

Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide constructive feedback to call centre agents to improve their performance and...

The Quality Assurance Specialist at CallForce is critical in ensuring the highest standards of customer service and performance in our call centre. This role is responsible for monitoring and assessing the quality of our associates' performance, providing actionable insights to improve our customer's experience.Key Responsibilities:Design and implement call...

Job Title: Quality Assurance AgentRosebank - JohannesburgRequirements:1-3 years of experience in a similar role - QA in Call CentrePrevious quality control experienceCall Centre KnowledgeGood admin skillsMust have good EXCEL skillsWe are looking for a skilled Quality Assurance Agent to join our team at Recruitment Dynamix (Pty) Ltd. The ideal candidate will...

Job Title: Quality Assurance AdministratorThis dynamic organisation within the financial and insurance industry has a vacancy for a Quality Assurance Administrator within the Collections Call Centre. The successful candidate will be responsible for implementing and monitoring the QA process, conducting assessments and providing coaching for performance...

Job Title: Quality Assurance SpecialistJob Description:We are seeking an experienced Quality Assurance Specialist to join our team at IntelliStaff. The ideal candidate will have a strong background in welding inspection, civil construction, and quality assurance within the industrial sector. The key responsibilities of this role include ensuring that all...

Job Title: Quality Assurance SpecialistAbout the Role: Lexdan Select is seeking a skilled Quality Assurance Specialist to support the management team in meeting service level agreements and mitigating risk.Key Responsibilities:Checking, processing, and auditing of specific tasks and processesSupporting the management team to meet service level agreements and...