Call Center Quality Assurance Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa AUTO24 Full time

At Auto24, we're committed to delivering exceptional customer experiences. As a Call Center Quality Assurance Specialist, you'll play a vital role in ensuring our agents meet the highest standards of service.

Key Responsibilities:
  • Monitor and analyze customer interactions to identify areas for improvement
  • Collaborate with the QA team to develop and implement performance improvement strategies
  • Utilize data-driven insights to optimize agent performance and customer satisfaction

Requirements:

  • Minimum 2 years of customer-facing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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