Quality Assurance Specialist
2 weeks ago
The Quality Assurance Analyst plays a crucial role in ensuring the exceptional quality of our call center operations. This individual is responsible for monitoring and assessing the performance of our associates, providing actionable insights to enhance the overall customer experience.
Key Responsibilities:- Design and implement call monitoring formats and quality standards.
- Compile and track performance data at the team and individual level.
- Monitor customer care email responses and identify areas for improvement.
- Participate in customer and client listening programs to understand customer needs and expectations.
- Provide data-driven insights to internal support groups and stakeholders.
- Coordinate and facilitate call calibration sessions for call center staff.
- Offer constructive feedback to call center team leaders and managers.
- Analyze and present quality reports to management staff.
This role requires a detail-oriented and analytical individual who can effectively communicate complex data insights to various stakeholders. If you are a results-driven professional with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
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Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will be responsible for ensuring the quality of our products and services, maintaining our quality management system, and conducting internal and external audits.The ideal candidate will have a strong background in...
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Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeQuality Assurance SpecialistAt Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our insurance services.Key Responsibilities:Monitor and review insurance customer service phone calls and transactions to ensure quality...
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Quality Assurance Specialist
6 days ago
Johannesburg, Gauteng, South Africa eTeacher Group Full timeJob Title: Quality Assurance SpecialistAt eTeacher Group, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our systems and processes. This includes consolidating bug reports, replicating scenarios, and reporting on trends.Key Responsibilities:*...
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Quality Assurance Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa IntelliStaff Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at IntelliStaff. As a Quality Assurance Specialist, you will be responsible for ensuring that all processes, materials, and finished products meet the highest standards of quality and safety.Key Responsibilities:Conduct welding inspections to...
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Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa eTeacher Group Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at eTeacher Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our contact center systems and automated processes.Key Responsibilities:Consolidate all system bug reporting for all...
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Quality Assurance Specialist
2 days ago
Johannesburg, Gauteng, South Africa IntelliStaff Full timeJob Title: Quality Assurance SpecialistJob Description:We are seeking an experienced Quality Assurance Specialist to join our team at IntelliStaff. The ideal candidate will have a strong background in welding inspection, civil construction, and quality assurance within the industrial sector. The key responsibilities of this role include ensuring that all...
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Quality Assurance Specialist
2 months ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Energy at Work Projects. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our sales calls and transactions.Key Responsibilities:Call Monitoring: Conduct thorough monitoring of sales calls to ensure that all...
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Quality Assurance Specialist
2 days ago
Johannesburg, Gauteng, South Africa Lexdan Select Full timeJob Title: Quality Assurance SpecialistAbout the Role: Lexdan Select is seeking a skilled Quality Assurance Specialist to support the management team in meeting service level agreements and mitigating risk.Key Responsibilities:Checking, processing, and auditing of specific tasks and processesSupporting the management team to meet service level agreements and...
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Channel Quality Assurance Specialist
2 months ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time{"Job Title": "Channel Quality Assurance Specialist", "Job Description": "At Liham Consulting Pty (Ltd), we are seeking a skilled Channel Quality Assurance Specialist to join our team.As a Channel Quality Assurance Specialist, you will be responsible for monitoring and inspecting channels to identify areas for improvement.You will handle client escalations,...
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Quality Assurance Supervisor
2 months ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob DescriptionJob Title: Quality Assurance SupervisorCompany: Quality Connect StaffingJob Summary:We are seeking a highly skilled Quality Assurance Supervisor to join our team at Quality Connect Staffing. The successful candidate will be responsible for supervising staff in the quality department, ensuring that all quality-related tasks are completed...
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Software Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeSoftware Quality Assurance SpecialistWe are seeking a skilled Software Quality Assurance Specialist to join our team in Johannesburg. As a key member of our quality assurance team, you will be responsible for ensuring the quality of our software solutions.Key Responsibilities:Design, develop, and implement automated test scripts using Selenium, Appium, and...
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Quality Assurance Specialist
1 month ago
Johannesburg, Gauteng, South Africa Tower Group Full timeJob PurposeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Tower Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key ResponsibilitiesConduct inspections and tests on raw materials, in-process, and finished products to ensure compliance with quality...
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Senior Quality Assurance Specialist
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full timeAt FirstRand Bank Limited, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team.As a Senior Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our products and services.The successful candidate will have a strong background in quality assurance and a proven track record of delivering...
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Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeAt Buffalo International Logistics, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that all products meet our high standards of quality.Key Responsibilities:Conduct regular inspections of products and materials to ensure compliance with company standards and supplier...
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Quality Assurance Specialist
2 days ago
Johannesburg, Gauteng, South Africa Assign Services (Pty) Ltd - JHB Full timeQuality Assurance SpecialistAt Assign Services (Pty) Ltd - JHB, we are seeking a highly skilled Quality Assurance Specialist to join our team. Key Responsibilities:Conduct quality control checks on products to ensure they meet specifications.Inspect and test materials and products to identify any defects or irregularities.Monitor production processes to...
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Quality Assurance Specialist
2 days ago
Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full timeAbout the Role:Kerridge Commercial Systems is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our software solutions.Key Responsibilities:Review and analyze system specificationsCollaborate with QA Engineers to develop effective strategies and test...
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Software Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeSoftware Quality Assurance SpecialistWe are seeking a highly skilled Software Quality Assurance Specialist to join our team in Johannesburg. The ideal candidate will have strong automation testing experience and a solid understanding of quality assurance principles.The successful candidate will be responsible for designing, developing, and implementing...
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Quality Assurance Officer
1 month ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob DescriptionAs a Quality Assurance Officer at Quality Connect Staffing, you will be responsible for maintaining the quality management system (QMS) as required by ISO 9001. This includes conducting internal and external audits, ensuring all quality standards, policies, procedures, work instructions, and forms are compliant and up to date, and maintaining...
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Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Tower Group Full timeJob PurposeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Tower Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key ResponsibilitiesConduct visual and dimensional product inspections to ensure compliance with specificationsPerform non-destructive testing...
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Quality Assurance Specialist
2 days ago
Johannesburg, Gauteng, South Africa JoburgJobs Full timeWe are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...