Quality Assurance Analyst
7 months ago
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Monitors customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
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Jnr Quality/assurance Analyst
5 months ago
Johannesburg, South Africa Pronto Labour Team Full time**Jnr Quality/Assurance ANALYST** (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry) - Nasrec, Jhb area (**MUST stay within reasonable distance** - **Clearly Stipulate if your are **Willing to Relocate at Own** **Cost on your Resume/CV**) **Jnr QUALITY/ASSURANCE ANALYST -MUST currently work as an ANALYST** ** Should...
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Quality Assurance Specialist
5 days ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAbout Quality Connect StaffingWe are seeking a skilled and dedicated Quality Assurance Officer to join our team.This is an exciting opportunity for the right candidate to contribute to the continued success of our organization.
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Quality Assurance Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeQuality Assurance AnalystThe Quality Assurance Analyst plays a crucial role in ensuring the exceptional quality of our call center operations. This individual is responsible for monitoring and assessing the performance of our associates, providing actionable insights to enhance the overall customer experience.Key Responsibilities:Design and implement call...
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Quality Assurance Analyst: Pps Mutual
5 months ago
Johannesburg, South Africa PPS Recruitment Full time**Job Advert Summary**: As the Quality Assurance Analyst, your pivotal role encompasses overseeing the QA function within the PPS Mutual environment, ensuring strict adherence to quality assurance and compliance criteria, as well as actively engaging in claims administration. This multifaceted position is instrumental in facilitating the development and...
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Quality Assurance Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeQuality Assurance AnalystThe Quality Assurance Analyst plays a vital role in ensuring the exceptional customer experience at CallForce. This individual is responsible for assessing the quality of our call center's performance, monitoring outbound calls and email responses, and evaluating associates' demeanor, technical accuracy, and customer service...
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Quality Analyst
5 months ago
Johannesburg, South Africa Novo Nordisk Full timeQuality Analyst **Category**:Commercial Marketing**Location**:Johannesburg, Gauteng, ZA- - This position will be based in Rivonia, South Africa, under the Legal & Compliance department. You will directly report to the Director of Legal & Compliance.**The Position** - As a Quality Analyst, you will be ensuring quality assurance of outsourced and License...
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Senior Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Mindworx Consulting Full timeAt Mindworx Consulting, we are seeking a skilled Sr. Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our financial services platform.Key Responsibilities:Quality Assurance: Perform quality assurance activities to ensure the platform meets the required standards.Stakeholder Engagement: Engage...
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Senior Quality Assurance Business Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Specd Full timeJob Title: Specialist Business AnalystSpecd seeks a highly skilled Specialist Business Analyst to drive excellence and innovation in our products and processes.Key Responsibilities:Production ResponsibilitiesProvide technical support for production environments, ensuring timely issue resolution.Coordinate product deployments and releases to minimize...
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Senior Quality Assurance Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Psybergate Full timeRole OverviewAs a Senior Quality Assurance Manager at Psybergate, you will be responsible for leading the quality assurance team to ensure the delivery of high-quality software products. Your primary focus will be on developing and implementing quality engineering practices, processes, and tools to improve the overall quality of our products.Key...
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Quality Assurance
6 months ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) Global legal practice is looking to appoint an Quality Assurance (QA) Analyst **Qualifications and Experience**: - Bachelor’s degree in technology or business-related field - Experience in testing maintenance and upgrading software on a regular basis - Experience in translating...
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IT Quality Assurance Manager
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello future IT QA Manager, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
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Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Deka Minas (Pty) Ltd Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at Deka Minas (Pty) Ltd. This 12-month contract role in Johannesburg offers flexibility with a hybrid working model. The focus of the role is to ensure the quality and reliability of modernised banking software systems.Key Responsibilities:Develop, implement, and maintain test plans, test...
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Quality Assurance Analyst
7 months ago
Johannesburg, South Africa Hollard Recruitment Full time**Job Advert Summary**: **Your role.** **Your team** **About the role** As Quality Assurance Analyst, you will have primary responsibility on end-to-end quality assurance to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to analyse and to capture requirements to improve and to enhance the IT products...
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Call Center Quality Assurance Analyst
5 months ago
Johannesburg, South Africa AUTO24 Full timeAuto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...
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Quality Assurance
5 months ago
Johannesburg, South Africa One Source Direct Full timeQuality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...
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Quality Analyst
6 months ago
Johannesburg, South Africa Webhelp Full time**Business Support** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as...
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Quality Analyst
5 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as a Quality Analyst working on an innovative international campaign. A critical eye for detail...
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Software Quality Assurance Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full timeWe are seeking a skilled Software Quality Assurance Specialist to ensure the quality and reliability of our modernised software systems. The successful candidate will play a key role in developing, implementing, and maintaining test plans, test cases, and test scripts for Java-based applications.Key Responsibilities:Develop, implement, and maintain test...
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Quality Assurer
15 hours ago
Johannesburg, South Africa FirstRand Full timeJob Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...
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Quality Assurance
5 months ago
Johannesburg, South Africa Adcorp Holdings Full time**Synopsis** Our client is in search of a talented and dedicated **Quality Assurance Professional** to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you! **Qualification and Experience** - Must possess a suitable tertiary qualification in...