Quality Assurance Analyst
8 months ago
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Monitors customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
-
Jnr Quality/assurance Analyst
6 months ago
Johannesburg, South Africa Pronto Labour Team Full time**Jnr Quality/Assurance ANALYST** (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry) - Nasrec, Jhb area (**MUST stay within reasonable distance** - **Clearly Stipulate if your are **Willing to Relocate at Own** **Cost on your Resume/CV**) **Jnr QUALITY/ASSURANCE ANALYST -MUST currently work as an ANALYST** ** Should...
-
Quality Assurance Specialist
1 month ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAbout Quality Connect StaffingWe are seeking a skilled and dedicated Quality Assurance Officer to join our team.This is an exciting opportunity for the right candidate to contribute to the continued success of our organization.
-
Quality Assurance Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAbout Quality Connect StaffingWe are a leading staffing agency in South Africa, dedicated to providing top-notch professionals to various industries.We have an exciting opportunity for a talented Quality Assurance Officer to join our team at one of our clients in Gauteng.
-
Quality Assurance Specialist
1 hour ago
Johannesburg, Gauteng, South Africa Planet10 Full timeWe are looking for a seasoned quality assurance specialist to join our team at Planet10 and drive the development of automated test assets.This role requires a strong understanding of test automation principles, Java, and Selenium, as well as experience working in Agile teams.The estimated salary for this position is $180,000 - $220,000 per year.Develop and...
-
Quality Assurance Analyst: Pps Mutual
6 months ago
Johannesburg, South Africa PPS Recruitment Full time**Job Advert Summary**: As the Quality Assurance Analyst, your pivotal role encompasses overseeing the QA function within the PPS Mutual environment, ensuring strict adherence to quality assurance and compliance criteria, as well as actively engaging in claims administration. This multifaceted position is instrumental in facilitating the development and...
-
Quality Analyst
6 months ago
Johannesburg, South Africa Novo Nordisk Full timeQuality Analyst **Category**:Commercial Marketing**Location**:Johannesburg, Gauteng, ZA- - This position will be based in Rivonia, South Africa, under the Legal & Compliance department. You will directly report to the Director of Legal & Compliance.**The Position** - As a Quality Analyst, you will be ensuring quality assurance of outsourced and License...
-
Quality Assurance Specialist
1 month ago
Johannesburg, Gauteng, South Africa Nambiti Technologies Full timeJob DescriptionNambiti Technologies is seeking a highly skilled Quality Assurance Specialist to join our team.About the RoleWe are looking for an experienced Quality Assurance Specialist to support our cloud services division. As a Quality Assurance Specialist, you will be responsible for ensuring that our cloud services meet the highest standards of quality...
-
Senior Quality Assurance Specialist
1 month ago
Johannesburg, Gauteng, South Africa Mindworx Consulting Full timeAt Mindworx Consulting, we are seeking a skilled Sr. Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our financial services platform.Key Responsibilities:Quality Assurance: Perform quality assurance activities to ensure the platform meets the required standards.Stakeholder Engagement: Engage...
-
Senior Quality Assurance Business Analyst
1 month ago
Johannesburg, Gauteng, South Africa Specd Full timeJob Title: Specialist Business AnalystSpecd seeks a highly skilled Specialist Business Analyst to drive excellence and innovation in our products and processes.Key Responsibilities:Production ResponsibilitiesProvide technical support for production environments, ensuring timely issue resolution.Coordinate product deployments and releases to minimize...
-
Quality Assurer
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. Hello Future Quality Assure Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in...
-
Software Quality Assurance Engineer
1 hour ago
Johannesburg, Gauteng, South Africa Planet10 Full timeA senior software quality assurance engineer is needed at Planet10 to lead the development of automated test assets and ensure the overall quality of solutions.Key responsibilities include fostering relationships with stakeholders, contributing to retrospective reviews, participating in planning and estimation, and delivering high-quality assurance...
-
Quality Assurance
7 months ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) Global legal practice is looking to appoint an Quality Assurance (QA) Analyst **Qualifications and Experience**: - Bachelor’s degree in technology or business-related field - Experience in testing maintenance and upgrading software on a regular basis - Experience in translating...
-
Software Quality Assurance Engineer
1 month ago
Johannesburg, Gauteng, South Africa Nambiti Technologies Full timeNambiti Technologies is seeking a skilled Software Quality Assurance Engineer to join our team.About UsWe are a technology-driven company dedicated to delivering high-quality software solutions. Our mission is to empower businesses by providing innovative and reliable software products.Job SummaryThis is an excellent opportunity for a talented Software...
-
Software Quality Assurance Specialist
1 hour ago
Johannesburg, Gauteng, South Africa Planet10 Full timePlanet10 is seeking a skilled Software Quality Assurance Specialist to join their team.The estimated annual salary for this position is between $120,000 and $180,000.About the JobA leader in the Banking and Financial space requires a talented individual to fill the role of Software Quality Assurance Specialist.This position involves using automation test...
-
Quality Assurance Analyst
8 months ago
Johannesburg, South Africa Hollard Recruitment Full time**Job Advert Summary**: **Your role.** **Your team** **About the role** As Quality Assurance Analyst, you will have primary responsibility on end-to-end quality assurance to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to analyse and to capture requirements to improve and to enhance the IT products...
-
IT Quality Assurance Manager
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello future IT QA Manager, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Quality Analyst
6 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as a Quality Analyst working on an innovative international campaign. A critical eye for detail...
-
Quality Analyst
7 months ago
Johannesburg, South Africa Webhelp Full time**Business Support** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as...
-
Quality Assurance
7 months ago
Johannesburg, South Africa One Source Direct Full timeQuality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...
-
Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Capitec Bank Full timeJob Title: Quality Assurance Specialist - SDLCAbout Us:Capitec Bank is a leading financial services provider in South Africa, committed to delivering innovative solutions to our customers.Salary: R550,000 - R700,000 per annumJob Description:We are seeking an experienced Quality Assurance Specialist to join our Software Development Life Cycle (SDLC) team. The...