Quality Assurance Consultant

3 weeks ago

Johannesburg, South Africa Sanlam Full time

CAREER OPPORTUNITY
This opportunity is available at Non-Motor Front Office Quality Department for a Quality Assurance Consultant based in Parktown.
WHAT WILL YOU DO?
This job functions as a professional specialist and the successful incumbent will be responsible for advising and assisting Non-Motor SOS Agents with registration quality and provide them with specialist technical support. The Quality Assurance Consultant will also be responsible for deep dives, identifying trends in order to improve the business and do Evaluations on Agents calls.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
KEY RESPONSIBILITIES

- Plan and assist in conducting and reviewing accurate and objective quality evaluations
- Qualitative and quantitative reporting (daily, weekly, monthly performance and trend analysis) forms a vital part of the job requirement.
- Ability to transcribe calls.
- Ability to search and send calls for claim purposes
- Ability to work on your own independently
- Ability to Identify that there are improvement areas
- Ability to provide a professional report in Identifying these improvement areas
- Provide feedback to Individuals and Leaders; including executive leaders.
- Reduce risks against Santam by reviewing service provider reports (like Europ Assist)
- Knowledge sharing and providing clarity with regards to any new industry regulations and guidelines
- Ability to support front office.
- Claims Knowledge
- Claims Systems Knowledge (Claims Centre, Mainframe, ICE)
- Consistent Quality Performance and Empathy on your calls
- Being unbiased
- Being in line with the Santam Values (Integrity, Excellence Humanity, Innovation and Passion)
- Ability to manage the quality and complaints mailboxes.

QUALIFICATIONS AND EXPERIENCE

- Matric
- Higher Grade or Pure Mathematics (Advantageous)
- Mnium 4 years’ experience in Call Centre
- Microsoft Excel (Advantageous)
- Quality Assurer Certification (Advantageous)

KNOWLEDGE AND SKILLS

- Applying expertise and technology
- Curious about new developments and application to risk management
- Good communication skills (verbal and written)
- Information seeking
- Attention to detail
- Solution oriented
- Computer literate (MS Word, Excel and Power Point)
- Proficiency in Claims Center, BPM, Mainframe, ICE Etc.
- Ability to work under pressure
- Negotiating skills

PERSONAL ATTRIBUTES

- Client Service Orientation
- Analytical Thinking
- Informational Seeking
- Flexibility
- Initiative
- Ability to keep confidentiality
- Ability to handle complaints
- Emotional Intelligence

ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients. Everything we do is centered on delivering Insurance Good and Proper. We are about people. People drive our business, so it follows that we want to recruit the best people possible; whether they work for us permanently or for a short time as employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Quality Assurance Consultant

    2 months ago

    Johannesburg, South Africa JoburgJobs.co.za Full time

    We are currently looking for a dedicated Quality Assurance Consultant to join our team. As a Quality Assurance Consultant, you will play a critical role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to assess and improve the quality of interactions between our call centre agents and customers.Duties and...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will be responsible for ensuring the quality of our products and services, maintaining our quality management system, and conducting internal and external audits.The ideal candidate will have a strong background in...

  • Quality Assurance Consultant

    4 months ago

    Johannesburg, South Africa Afrihost Home Connect Full time

    **Job Overview**: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and...

  • Quality Assurance Supervisor

    2 months ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job DescriptionJob Title: Quality Assurance SupervisorCompany: Quality Connect StaffingJob Summary:We are seeking a highly skilled Quality Assurance Supervisor to join our team at Quality Connect Staffing. The successful candidate will be responsible for supervising staff in the quality department, ensuring that all quality-related tasks are completed...

  • Quality Assurance Officer

    1 month ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job DescriptionAs a Quality Assurance Officer at Quality Connect Staffing, you will be responsible for maintaining the quality management system (QMS) as required by ISO 9001. This includes conducting internal and external audits, ensuring all quality standards, policies, procedures, work instructions, and forms are compliant and up to date, and maintaining...

  • Quality Assurance Consultant

    2 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- This opportunity is available at Non-Motor Front Office Quality Department for a Quality Assurance Consultant based in Parktown.- WHAT WILL YOU DO?- This job functions as a professional specialist and the successful incumbent will be responsible for advising and assisting Non-Motor SOS Agents with registration quality and provide them...

  • Quality Assurance Consultant

    4 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Job Purpose Quality Assurance also supports business on Policy Maintenance, Admin and Issuance of new business, by aligning QA processes and coaching in line with business strategy. Support the Centre of Expertise to sustain profitable growth through effective assessments and coaching of staff. Identify opportunities for assessments and coaching of staff...

  • Quality Assurance Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    {"title":"Quality Assurance Consultant","description":"Job Title: Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to ensure exceptional customer service and satisfaction in our call centre environment.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide...

  • Quality Assurance Consultant

    5 months ago

    Johannesburg, South Africa Santam Full time

    About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Quality Assurance MaestroWe're seeking a highly skilled Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants. As a Quality Assurance Maestro, you'll be responsible for ensuring a symphony of quality in our sales calls.Key Responsibilities:Call Monitoring: Perform call monitoring for quality control on data...

  • Quality Assurance Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide constructive feedback to call centre agents to improve their performance and...

  • Quality Assurance Consultant

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...

  • Quality Assurance Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Quality Assurance Maestro WantedWe're seeking a highly skilled Quality Assurance Maestro to join our dynamic team of Short-Term Insurance Sales Consultants. As a Quality Assurance Maestro, you will be responsible for ensuring a symphony of quality in our sales calls.Key Responsibilities:Perform call monitoring for quality control on data processing, ensuring...

  • Channel Quality Assurance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    {"Job Title": "Channel Quality Assurance Specialist", "Job Description": "At Liham Consulting Pty (Ltd), we are seeking a skilled Channel Quality Assurance Specialist to join our team.As a Channel Quality Assurance Specialist, you will be responsible for monitoring and inspecting channels to identify areas for improvement.You will handle client escalations,...

  • Quality Assurance Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    We are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...

  • Quality Assurance Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa JABES CONSULTANTS Full time

    Main Responsibilities:The successful candidate will be responsible for ensuring the quality and safety of our products, from raw materials to finished goods. This includes implementing and maintaining our quality management system, conducting regular audits and inspections, and identifying areas for improvement.Key Responsibilities:Develop and implement...

  • Insurance Quality Assurance Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Purpose: We're seeking a highly skilled Quality Assurance Consultant to join our team at Energy at Work Projects. As a Quality Assurance Consultant, you will be responsible for ensuring the quality of our sales calls and transactions.Key Responsibilities:• Call Monitoring: You will be responsible for monitoring and reviewing phone calls to ensure they...

  • Software Quality Assurance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    About the RoleWe are seeking a skilled Software Quality Engineer to join our team in Johannesburg. As a key member of our quality assurance team, you will play a crucial role in ensuring the quality of our software solutions.Key ResponsibilitiesDesign, develop, and implement automated test assets to quality assure our solutions.Work closely with quality...

  • Quality Assurance

    5 months ago

    Johannesburg, South Africa One Source Direct Full time

    Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance Lead

    4 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    Quality Assurance LeadWe are seeking a highly skilled Quality Assurance Lead to join our team at IOCO. As a Quality Assurance Lead, you will be responsible for leading the test implementation in accordance with our quality assurance principles and standards. Your primary goal will be to manage product risk and inter-dependencies during the product...