Customer Experience Advisor
3 weeks ago
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- Job by industries
Job Description
- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
- Customer Service jobs
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Customer Experience Associate Lead
4 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
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Customer Experience Representative
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
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Customer Experience Advisor
3 months ago
Cape Town, South Africa KG Short Stay Full time**Job description** **Job Vacancy: Customer Experience Advisor** **Company**: KG Short Stay **Location**: Remote **Position Type**: Full-Time **Job Overview**: Are you passionate about delivering exceptional customer service and building lasting relationships with clients? KG Short Stay is seeking a motivated and dynamic Customer Experience Advisor to...
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Customer Experience Advisor
3 weeks ago
Cape Town, South Africa FNB South Africa Full timeJob title : Customer Experience Advisor Job Location : Western Cape, Cape Town Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing...
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Customer Service Adviser
1 month ago
Cape Town, South Africa Customer Experience People SA Ltd Full timeJob Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...
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Financial Advisor Sales Western Cape
4 months ago
Cape Town, South Africa Innovative Financial Advisor Services Full time**Financial Advisor** **Sales Western Cape Role** - Innovative a leading finical service provider in South Africa that serves individual, businesses and institutional clients. - We believe in people who believe in themselves and have a strong desire to make a success of their lives and strive to create an environment where motivated people with positive...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
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Customer Experience Advisor
1 month ago
Cape Town, Western Cape, South Africa RecruitCo (Pty) Ltd Full timeRecruitCo (Pty) Ltd is seeking a skilled Customer Experience Advisor to join their team in the vibrant city of Cape Town. As a valued member of our team, you will play a critical role in delivering exceptional customer experiences for our international clients.We are offering a competitive salary of R250,000 per annum, commensurate with experience.Job...
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Customer Experience Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Intercon Recruitment Full timeAbout the RoleAs a Service Advisor at our dealership in Cape Town, you will play a crucial role in ensuring seamless customer experiences. We are seeking an individual with prior experience in a similar position to join our team.Key Responsibilities:• Booking appointments and facilitating communication between clients and our service department•...
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Customer Service Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...
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Customer Service Advisor
6 months ago
Cape Town, South Africa Webhelp Full time**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...
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Customer Service Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Cape Town. Earn a competitive salary that rewards your hard...
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External Customer Advisor
2 months ago
Cape Town, South Africa Jonsson Workwear Full timeAt Jonsson Workwear, we aim to provide a truly remarkable experience by putting each of our customers first in everything we do. Whether they step into our locations, or we meet them at theirs, we do whatever is possible to serve both our first-time and our longtime customers brilliantly. To connect them with the best workwear solutions, our customers are...
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Customer Service Advisor
6 months ago
Cape Town, South Africa Sigma Connected Full time**Company Description** Sigma Connected Group is a people company that values the power of human connections. We listen and learn to better understand our employees, clients, clients' customers, and wider communities. We believe that better connections lead to better outcomes for everyone. We are not just another business process outsourcing provider; we...
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Customer Service Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa*** Job Title: Customer Service Advisor **Job Description**: We’re looking for ambitious Customer service Advisors who have experience working with trouble shooting and technical service calls as well as working towards multiple targets in a fast-paced environment. We want target driven...
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Customer Service Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign. With game-changers in over 70 different...
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Customer Service Advisor
6 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign. With game-changers in over 70 different...
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Customer Support Advisor
1 week ago
Cape Town, Western Cape, South Africa Unlimited Force Marketing Full timeJob Title: Customer Support AdvisorWe are seeking a skilled and enthusiastic individual to fill the role of Customer Support Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About UsUnlimited Force Marketing is a dynamic and growing company that focuses on developing young...