Customer Service Advisor

5 months ago

Cape Town, South Africa Webhelp Full time

**Advisor**

**Location**
- Cape Town, South Africa**Language**
- English***

**Job Advert**:
**Reimagine your career**

Are you looking for an opportunity to jumpstart your career in the service industry?

Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

**What you will do in this role**

As a Customer Service Advisor on our team, you’ll be:

- Working towards consistently achieving and exceeding set targets
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all time
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face

**Your qualifications**

This Customer Service Advisor role at Concentrix + Webhelp is a great match if you:

- Are able to work shifts in a 24/7 environment
- Have a matric certificate
- Are proficient in English verbal communication
- Have at least 6 months’ experience in a contact centre
- Have the ability to troubleshoot and find effective resolutions
- Are self-motivated and highly responsible

It will be a plus if you:

- Have experience working on an international campaign
- Have sales through service ability

Please note that the appointment will be made in line with the in line with the company’s EE Plan.

**What’s in it for you**

In this role, we offer benefits that help you support your unique lifestyle:

- Base entitlement of R7166
- Fantastic Employee Assistance Programme (EAP)
- Medical aid for main member
- Group life cover
- Access to financial well-being sessions, will writing sessions and stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture

**Reimagine the best version of you

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