Customer Service Advisor

5 months ago

Cape Town, South Africa Webhelp Full time

**Customer Service/Support**

**Location**
- Cape Town, South Africa***

Job Title:
Customer Service Advisor

**Job Description**:
We’re looking for ambitious Customer service Advisors who have experience working with trouble shooting and technical service calls as well as working towards multiple targets in a fast-paced environment. We want target driven people to help us deliver exceptional customer experiences for our Dish client.

We're offering opportunities to work in our state of the art location based in The Terraces, 34 Breë Street, City Bowl, Cape Town, 8001

This role offers a yearly salary of 102,000 ZAR PLUS fantastic bonus earning potential.

As a Customer service advisor within our friendly and supportive team, you will be responsible for:

- Technical support for TV products
- Troubleshootin
- Billing support
- Promotions/offers information
- Account setup
- Making payments
- Upselling
- Billing, fee disputes and account information
- Plan changes
- De-escalate customers

We’re fanatical about our people and love them to bits That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more (Like, lots more.)

Your Skills

To be considered for this role, you need to have the following:
6 months customer service / technical support experience OR working toward performance based targets.
Target driven.
Good at multi-tasking.
Ability to navigate multiple systems at one time.
Must be fully flexible for rotational shift patterns between 1pm and 7am Monday - Sunday.

This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
ZDF Cape Town - Concentrix 13th Floor, 34 Bree Street

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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