Customer Service Representative

6 months ago

Johannesburg, South Africa CallForce Full time

We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today
Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:
• Strong problem-solving, interpersonal and time management skills
• Strong customer service ability
• Effective written and verbal communication
• Assist passengers by confirm & re-schedule client bookings
• Daily interactions with clients with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels before going live.
• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential
• Computer literacy skills
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
Requirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:
• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential
• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.
• Excellent Computer literacy & technical skills
• Own transport
If you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you Please send your CV through to: kim@callforce.co.za

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