Customer Service Representative

2 days ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide centralized point of contact for customer orders, ensuring timely and efficient processing.
  • Interface with sales team to manage new orders, changes, and cancellations.
  • Communicate with transport planners to schedule priority orders and confirm status.
  • Utilize transport management system to update customer order status.
  • Maintain order book and ensure accuracy.
  • Manage walk-in customers and cash sales.
  • Advise PLW team of stock urgencies.
  • Liaise with Credit Controllers regarding delinquent accounts.
Requirements:
  • Matric/Grade 12 qualification.
  • Sales qualification - Diploma/ Degree an advantage.
  • Minimum 3 years working in a manufacturing environment.
  • Experience as an internal sales and/or customer service representative.
  • Systems: Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets.
  • Excellent communication and written skills.
  • Reliable transportation.
What We Offer:
  • Competitive salary.
  • Fixed-term contract.
  • Opportunity to work with a dynamic team.

Apply now and take the first step towards a rewarding career with Complement Recruitment.



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