Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide centralized point of contact for customer orders, ensuring timely and efficient processing.
- Interface with sales team to manage new orders, changes, and cancellations.
- Communicate with transport planners to schedule priority orders and confirm status.
- Utilize transport management system to update customer order status.
- Maintain order book and ensure accuracy.
- Manage walk-in customers and cash sales.
- Advise PLW team of stock urgencies.
- Liaise with Credit Controllers regarding delinquent accounts.
- Matric/Grade 12 qualification.
- Sales qualification - Diploma/ Degree an advantage.
- Minimum 3 years working in a manufacturing environment.
- Experience as an internal sales and/or customer service representative.
- Systems: Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets.
- Excellent communication and written skills.
- Reliable transportation.
- Competitive salary.
- Fixed-term contract.
- Opportunity to work with a dynamic team.
Apply now and take the first step towards a rewarding career with Complement Recruitment.
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