Customer Experience Ambassador

4 weeks ago

Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.

**Purpose**:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operation of a customer service-orientated centre.

**Minimum Requirements**:

- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
- Clear Criminal Record.
- Computer Literacy - MS Office: Word, Excel, Outlook, PowerPoint.
- Minimum of 2 years’ experience in the call centre/customer care environment.
- Experience in an insurance or related industry beneficial.
- Emergency Assistance (Rodside Assist, Household Assist, Medical Assist etc.) experience beneficial.

**Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays**:

- 3 Days: 07:00 - 19:00;
- 3 Days: off;
- 3 Days: 07:00 - 19:00;
- 3 Days: off;
- 3 Days: 07:00 - 19:00;
- 3 Days: off;
- 3 Nights: 19:00 - 07:00;
- 3 Days: off.
- For more information please contact:
**Nhlanhla Ntuli

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