Customer Care Administrator

4 weeks ago


Centurion, South Africa Customer Loyalty Consultants Full time
Job Overview:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated center.

Qualifications and Experience:
  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
  • Clear Criminal and ITC Records
  • Computer Literacy MS Office: Word, Excel, Outlook, and PowerPoint
  • Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
Skills and Attributes:
  • Bilingual (Fluent English and Afrikaans)
  • Verbal reasoning
  • Punctual & well groomed
  • Patient
  • Ability to work under pressure
  • Strong conflict resolution skills
  • Excellent oral, written, and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Strong attention to detail
  • Strong knowledge of customer care processes and techniques

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.

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