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Motor Assessing Moderator

2 months ago

Centurion, South Africa OUTsurance Full time
Job Description

The Claims Motor Assessing Moderator assumes responsibility for quantifying the additional damages and completing costing queries in the Assessing department.

Responsibilities:

  • Moderate assessments completed by the service providers.
  • Monitor and manage the average repair cost as well as the quality of their own assessment.
  • Ensuring team members are behaving in line with the company procedures.
  • Dealing with escalated customer complaints and adhoc queries.
  • Liaise with service providers, clients and advisors.
  • Conduct all the above to the required performance and quality standards that are in place

Competencies:

  • Deadline and results oriented/Work standards
  • Enthusiastic and passionate about the job and the company
  • Effective at planning and organization /Work management
  • Teamwork/Collaboration
  • Judgment/Problem solving
  • Adaptability and change management expert
  • Resilient with high tolerance for stress

Skills:

  • Interpersonal and communication skills
  • Administration skills
  • Computer literacy
  • Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

Qualifications

  • Matric
  • Qualified Panel beater, Spray Painter or Motor Mechanic
  • Meet minimum criteria for VDQ. (VDQ Professional Membership)
  • Leadership, Management and or Insurance related studies completed or in progress will be advantageous.


Additional Information

Please Note: This is a Gauteng based role.

An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.