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Technical Field Specialist

2 months ago

Centurion, South Africa Staff Solutions Recruitment Full time
Key Responsibilities:
  • Act as a "flying doctor" for on-site technical assessments and escalated vehicle repairs.
  • Travel at short notice to address complex vehicle issues at local dealers and Sub-Saharan Importers.
  • Conduct root-cause analysis of vehicle problems and contribute to dealer training content.
  • Ensure optimal diagnosis methods and repair quality standards within the Dealer Network.
  • Perform 3-4 day compliance audits at dealers, monitoring adherence to Group Aftersales processes.
  • Collaborate with Dealer Management to implement corrective actions for underperforming dealers.
  • Address training needs for dealer workshop staff to enhance technical capabilities.
  • Manage escalated customer concerns and ensure compliance with single incident reporting.
  • Develop and coach dealer personnel on Technical Core Process compliance.
Experience and Qualifications:
  • Minimum 5 years in a motor industry technical services environment, with 2+ years handling automotive product support and customer service.
  • Degree or National Diploma in Engineering, or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and Master Technician Certificate.
Key Skills:
  • Expertise in product knowledge, after-sales systems, diagnostics, and warranty processes.
  • Familiarity with the Consumer Protection Act (CPA) and dealer workshop processes.
  • Strong problem-solving, customer service, and strategy formulation skills.
  • Proficiency in MS Office and Group systems.