Automotive Technical Operations Specialist

1 month ago


Centurion, Gauteng, South Africa Staff Solutions Recruitment Full time
About the Role

We are seeking a highly skilled Automotive Technical Operations Specialist to join our team at Staff Solutions Recruitment. As an expert in technical services, you will be responsible for providing on-site technical assessments and escalated vehicle repairs.

Key Responsibilities
  • Technical Assessments: Travel to local dealers and Sub-Saharan Importers to address complex vehicle issues, ensuring optimal diagnosis methods and repair quality standards within the Dealer Network.
  • Compliance Audits: Conduct 3-4 day audits at dealers, monitoring adherence to Group Aftersales processes and implementing corrective actions for underperforming dealers.
  • Dealer Training: Develop and coach dealer personnel on Technical Core Process compliance, enhancing their technical capabilities and addressing training needs.
  • Customer Service: Manage escalated customer concerns and ensure compliance with single incident reporting, resolving issues efficiently and effectively.
Requirements
  • Experience: Minimum 5 years in a motor industry technical services environment, with 2+ years handling automotive product support and customer service.
  • Qualifications: Degree or National Diploma in Engineering, or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and Master Technician Certificate.
Skills and Qualifications
  • Product Knowledge: Expertise in product knowledge, after-sales systems, diagnostics, and warranty processes.
  • Familiarity with Regulations: Familiarity with the Consumer Protection Act (CPA) and dealer workshop processes.
  • Problem-Solving: Strong problem-solving, customer service, and strategy formulation skills.
  • Technical Skills: Proficiency in MS Office and Group systems.
Compensation

The estimated salary range for this position is $80,000 - $120,000 per annum, depending on experience and qualifications.



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