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Motor Assessing Moderator

2 months ago

Centurion, South Africa OUTsurance Full time

Company Description
OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.
What do you get OUT?

- OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

- A winning, fun and inclusive company culture that embraces diversity.
- Great Rewards and Recognition programs.
- Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
- Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
- Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
- Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
- A chance to give back (Staff Helping SA OUT volunteer program) and much more…
- Casual Dress Code
- Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
- Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
- Day care centre during public school holidays
- Maternity Expressing Rooms
- Prayer Rooms

Job Description
The Claims Motor Assessing Moderator assumes responsibility for quantifying the additional damages and completing costing queries in the Assessing department.
Responsibilities:

- Moderate assessments completed by the service providers.
- Monitor and manage the average repair cost as well as the quality of their own assessment.
- Ensuring team members are behaving in line with the company procedures.
- Dealing with escalated customer complaints and adhoc queries.
- Liaise with service providers, clients and advisors.
- Conduct all the above to the required performance and quality standards that are in place

Competencies:

- Deadline and results oriented/Work standards
- Enthusiastic and passionate about the job and the company
- Effective at planning and organization /Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability and change management expert
- Resilient with high tolerance for stress

Skills:

- Interpersonal and communication skills
- Administration skills
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

Qualifications

- Matric
- Qualified Panel beater, Spray Painter or Motor Mechanic
- Meet minimum criteria for VDQ. (VDQ Professional Membership)
- Leadership, Management and or Insurance related studies completed or in progress will be advantageous.

Additional Information
Please Note: This is a Gauteng based role.
An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.