Technical Support Specialist
14 hours ago
We are seeking a highly skilled Technical Support Specialist - Vehicle Expert to join our team at Staff Solutions Recruitment.
About the Role:
- This is an exceptional opportunity for a seasoned technical expert to leverage their knowledge and experience in providing top-notch support to clients within the motor industry.
Key Responsibilities:
- Travel frequently to various dealerships and assess complex vehicle issues, identifying root causes and contributing to dealer training content.
- Collaborate with Dealer Management to implement corrective actions for underperforming dealers, driving improvement in compliance and customer satisfaction.
- Conduct 3-4 day audits at dealerships to ensure adherence to Group Aftersales processes, detecting areas of improvement and providing recommendations.
- Develop and coach dealer personnel on Technical Core Process compliance, enhancing technical capabilities and ensuring consistency across the network.
- Manage escalated customer concerns, addressing queries and resolving issues in a timely and professional manner.
Requirements:
- A minimum of 5 years’ experience in a motor industry technical services environment, with expertise in automotive product support and customer service.
- Degree or National Diploma in Engineering, or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and Master Technician Certificate.
What We Offer:
- A competitive salary of approximately $60,000 per annum.
- The opportunity to work with a reputable company in the motor industry.
- A dynamic and supportive work environment.
- Ongoing professional development and training opportunities.
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