Technical Support Specialist

14 hours ago


Centurion, Gauteng, South Africa Staff Solutions Recruitment Full time

We are seeking a highly skilled Technical Support Specialist - Vehicle Expert to join our team at Staff Solutions Recruitment.

About the Role:

  • This is an exceptional opportunity for a seasoned technical expert to leverage their knowledge and experience in providing top-notch support to clients within the motor industry.

Key Responsibilities:

  1. Travel frequently to various dealerships and assess complex vehicle issues, identifying root causes and contributing to dealer training content.
  2. Collaborate with Dealer Management to implement corrective actions for underperforming dealers, driving improvement in compliance and customer satisfaction.
  3. Conduct 3-4 day audits at dealerships to ensure adherence to Group Aftersales processes, detecting areas of improvement and providing recommendations.
  4. Develop and coach dealer personnel on Technical Core Process compliance, enhancing technical capabilities and ensuring consistency across the network.
  5. Manage escalated customer concerns, addressing queries and resolving issues in a timely and professional manner.

Requirements:

  1. A minimum of 5 years’ experience in a motor industry technical services environment, with expertise in automotive product support and customer service.
  2. Degree or National Diploma in Engineering, or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and Master Technician Certificate.

What We Offer:

  • A competitive salary of approximately $60,000 per annum.
  • The opportunity to work with a reputable company in the motor industry.
  • A dynamic and supportive work environment.
  • Ongoing professional development and training opportunities.


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