BPO Campaign Manager

6 months ago


Johannesburg, South Africa CallForce Full time

The role offers you:

  • The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.
  • Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
  • Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.
  • Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
  • Initiate employee incentives to drive performance in the operation.
  • Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
  • Oversee quality control and other compliance applicable to the client and local legislation.
  • Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
  • Support the team leaders in agent performance reviews with the agents.
  • Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.

The expertise we require:

  • 3 to 5+ years’ experience managing a sales campaign, within a BPO environment.
  • Experience in Telco is an additional advantage.
  • Sales track record of building exceptional team performance.
  • Dynamic and proven leadership ability to accelerate growth.

  • Campaign Manager

    6 months ago


    Johannesburg, South Africa CallForce Full time

    CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    BPO Operations ManagerEnergy at Work Projects is seeking a highly experienced BPO Operations Manager to lead our BPO division. The ideal candidate will have a strong background in BPO operations, with experience in managing multiple customer accounts, driving revenue, and producing outstanding results.Key Responsibilities:Develop and execute the overall...

  • BPO Divisional Manager

    6 months ago


    Johannesburg, South Africa Energy at Work Projects Full time

    Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps ManagementDevelop and execute the...

  • BPO Sales Team Lead

    1 month ago


    Johannesburg, Gauteng, South Africa CallForce Full time

    Job Opportunity: BPO Campaign ManagerThe CallForce team is seeking a highly skilled and experienced BPO Campaign Manager to lead our outbound sales team and drive growth.Main Responsibilities:Manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support Team Leaders with coaching, guidance, and mentorship to meet campaign...

  • BPO Sales Trainer

    4 weeks ago


    Johannesburg, Gauteng, South Africa CallForce Full time

    About the RoleWe are seeking a highly skilled BPO Sales Trainer to join our team in Johannesburg. As a key member of our training department, you will play a critical role in delivering high-quality training to our sales teams.ResponsibilitiesDevelop and deliver training programs for new sales consultants, ensuring they have the necessary skills and...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Campaign Performance ExcellenceAt CallForce, we are seeking a highly skilled Global Sales Campaign Director to lead our BPO team in achieving outstanding campaign results. Main Responsibilities:Develop and execute sales strategies to drive team performance and exceed targets.Collaborate with Team Leaders to provide coaching, guidance, and mentorship to...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Campaign Manager Job DescriptionCallForce is a leading Business Process Outsourcing (BPO) company that delivers exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager to join our Outbound Sales division.Key Responsibilities:Campaign Strategy and Planning:Develop comprehensive campaign strategies...

  • BPO Sales Trainer

    6 months ago


    Johannesburg, South Africa CallForce Full time

    BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.We're looking for a vibrant Sales Trainer to join our team in Johannesburg...

  • BPO Sales Trainer

    1 month ago


    Johannesburg, Gauteng, South Africa CallForce Full time

    BPO Sales Trainer RoleCallForce is a leading BPO service provider delivering innovative and customized contact centre solutions globally. We're seeking a skilled Sales Trainer to join our team in Johannesburg.Key Responsibilities:Facilitate training sessions for new trainees and existing agentsTransfer skills to different campaigns and accounts across...


  • Johannesburg, South Africa ONE Campaign Full time

    **ABOUT THE ONE CAMPAIGN** **ABOUT THE OPPORTUNITY** To support the ONE Campaign in developing, refining, and implementing a transformative policy agenda for health financing in Africa. This consultant will play a central role in preparing for the several regional convenings including a Bellagio Convening and driving the preparatory activities required to...


  • Johannesburg, South Africa CallForce Full time

    Regional Head of BPO Operations Provide strategic leadership to multifaceted BPO operation.5 -7 years senior contact Centre management experience in BPO sectorStrategic and tactical focusStrong analytical skillsIn-depth client interfaceSalary negotiable aligned to industry norms and experience.Contact leo@callforce.co.za

  • Data Analyst

    2 months ago


    Johannesburg, South Africa Top Talent Professional Services Full time

    The purpose of the role is to report on and analyse campaigns and assess their effectiveness. This includes evaluating campaign data, writing detailed reports, and providing actionable insights based on analysis to optimise future strategies and support informed decision-making.RequirementsMinimum 5 years of experience in data analysis within a BPO or...

  • Data Analyst

    2 months ago


    Johannesburg, South Africa Top Talent Professional Services Full time

    The purpose of the role is to report on and analyse campaigns and assess their effectiveness. This includes evaluating campaign data, writing detailed reports, and providing actionable insights based on analysis to optimise future strategies and support informed decision-making. Requirements Minimum 5 years of experience in data analysis within a BPO or...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Key ResponsibilitiesBPO Operations ManagementSales Drive and ManagementIn this role, you will be responsible for leading and managing the BPO division's operations. This includes developing and executing the overall operational strategy, aligning with the company's goals and objectives.You will lead a team of managers and supervisors to ensure effective...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    BPO Divisional Manager - Operational ExcellenceAre you a seasoned business process outsourcing industry leader with a passion for operational excellence? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager at...


  • Johannesburg, South Africa Language Recruiters Full time

    Join our vibrant team as a **French Speaking BPO Recruiter** in **Johannesburg, South Africa** embracing a **hybrid** work setup! We’re on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions. What’s the role of a **French Speaking BPO Recruiter...


  • Johannesburg, South Africa Initiate international Full time

    Join our vibrant team as a **French Speaking BPO Recruiter** in **Johannesburg, South Africa** embracing a **hybrid** work setup! We’re on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions. What’s the role of a **French Speaking BPO Recruiter...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    **Company Overview**: At CallForce, we are committed to delivering exceptional results through our expertly managed sales campaigns.**Salary**: The estimated salary for this role is $80,000 - $110,000 per annum, commensurate with experience.**Job Description**: As a Sales Campaign Director at CallForce, you will be responsible for managing and growing a...

  • Campaign Manager

    2 months ago


    Johannesburg, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve’s Client is excited to announce an opportunity for a skilled Campaign Manager to join their team. In this role, you will be responsible for the end-to-end management of marketing campaigns, including planning, execution, and evaluation. You will collaborate with various teams to create impactful campaigns that resonate with the...

  • HR Officer

    6 months ago


    Johannesburg, South Africa CallForce Full time

    At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!Our Ideal candidate would have...