Senior Sales Campaign Strategist

1 month ago

Johannesburg, Gauteng, South Africa CallForce Full time
Campaign Manager Job Description

CallForce is a leading Business Process Outsourcing (BPO) company that delivers exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager to join our Outbound Sales division.

Key Responsibilities:

  • Campaign Strategy and Planning:
    • Develop comprehensive campaign strategies aligned with client goals and industry best practices.
    • Define campaign objectives, target audience, and key performance indicators (KPIs).
    • Create and manage campaign budgets and timelines.
  • Team Leadership:
    • Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
    • Ensure team leaders' performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
    • Foster a collaborative and high-performance culture within the team.
  • Campaign Execution:
    • Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
    • Monitor campaign performance, analyze data, and make data-driven decisions to optimize results.
    • Implement strategies to increase sales conversion rates and achieve revenue targets.
  • Reporting and Analysis:
    • Generate and analyze campaign reports to track KPIs, identify trends, and recommend improvements.
    • Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
  • Compliance and Quality Assurance:
    • Ensure that all campaign activities comply with industry regulations and client-specific requirements.
    • Implement and maintain rigorous quality assurance processes to uphold service quality.

Requirements:

  • 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
  • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Knowledge of outbound sales processes, techniques, and compliance standards.

Why Choose CallForce:

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement within a growing BPO organization.
  • Collaborative and supportive work environment.
  • Access to ongoing training and development programs.
  • Engage with a diverse client portfolio and exciting sales campaigns.

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