BPO Sales Trainer

1 month ago


Johannesburg, Gauteng, South Africa CallForce Full time
BPO Sales Trainer Role

CallForce is a leading BPO service provider delivering innovative and customized contact centre solutions globally. We're seeking a skilled Sales Trainer to join our team in Johannesburg.

Key Responsibilities:

  • Facilitate training sessions for new trainees and existing agents
  • Transfer skills to different campaigns and accounts across various industries
  • Conduct training needs identification and report findings
  • Attend quality calibration sessions and ensure variance is less than 5%
  • Take calls for a minimum of 4 hours each month
  • Attend training-the-trainer sessions with clients or master trainers
  • Stay up-to-date with industry updates and relevant knowledge
  • Communicate with the team on knowledge and skill updates for relevant campaigns
  • Coordinate with the OPS manager to transition agents from training to incubation
  • Coach trainees on observed knowledge and skill gaps
  • Manage attrition within training groups with regular one-on-ones
  • Review training content and suggest new ways of delivery to improve effectiveness
  • Complete administrative tasks as per set timelines

Requirements:

  • Minimum 1 year's experience as a Learning & Development Sales trainer
  • Experience within the BPO sector
  • Experience in telecommunications industry ideal
  • Experience in outbound sales

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