BPO Sales Trainer
1 month ago
CallForce is a leading BPO service provider delivering innovative and customized contact centre solutions globally. We're seeking a skilled Sales Trainer to join our team in Johannesburg.
Key Responsibilities:
- Facilitate training sessions for new trainees and existing agents
- Transfer skills to different campaigns and accounts across various industries
- Conduct training needs identification and report findings
- Attend quality calibration sessions and ensure variance is less than 5%
- Take calls for a minimum of 4 hours each month
- Attend training-the-trainer sessions with clients or master trainers
- Stay up-to-date with industry updates and relevant knowledge
- Communicate with the team on knowledge and skill updates for relevant campaigns
- Coordinate with the OPS manager to transition agents from training to incubation
- Coach trainees on observed knowledge and skill gaps
- Manage attrition within training groups with regular one-on-ones
- Review training content and suggest new ways of delivery to improve effectiveness
- Complete administrative tasks as per set timelines
Requirements:
- Minimum 1 year's experience as a Learning & Development Sales trainer
- Experience within the BPO sector
- Experience in telecommunications industry ideal
- Experience in outbound sales
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