Ecommerce- Assistant Manager

2 weeks ago


Johannesburg, South Africa Genpact Full time
Job title : Ecommerce- Assistant ManagerJob Location : Gauteng, JohannesburgDeadline : December 11, 2024Quick Recommended Links
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Responsibilities

  • Supporting Business by ensuring all Ecommerce Finance deliverables are met
  • To cross train across all Ecommerce Finance Processes
  • This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space
  • Enhance, automate, streamline & map processes 
  • Performing Quality checks in the process as agreed 
  • Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
  • Ensure SOPs are up to date
  • Prepare Month End Recon/Support
  • Ensure proper back-ups are in place for seamless service delivery to client
  • Resolving Zendesk Tickets bu investigating and processing customer online refunds
  • Customer service, Query resolution
  • Payment Allocation
  • Payment settlements
  • Reconciling and clearing of GL’S
  • Support Team Leader
  • Reporting to business
  • Approvals and validations
  • Drive process Improvement 

Qualifications we seek in you
Minimum Qualifications / Skills

  • Diploma in Finance
  • Relevant years’ experience in a finance/ operations role
  • Customer service experience
  • SAP, Excel

Preferred Qualifications/ Skills

  • Excellent, clear and proficient communication with stakeholders at various levels
  • Sound decision making in evaluating problems
  • Attention to detail and proactive
  • Adaptable to a changing work environment
  • Ability to investigate issues and take necessary resolution action
  • Deadline driven, can work both independently and together as part of a team
  • Positive attitude and great work ethic
  • Perform to ethical standards
  • Serve the customer and must be results driven
  • Ability to handle multiple tasks 

  • Accounting / Financial Services  jobs


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