Ecommerce - Assistant Manager - English - Onsite Johannesburg
5 days ago
_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Assistant Manager - English - Onsite Johannesburg_
- Responsibilities_
**_ _**
- _Supporting Business by ensuring all Ecommerce Finance deliverables are met_
- _To cross train across all Ecommerce Finance Processes_
- _This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space_
- _Enhance, automate, streamline & map processes_
- _Performing Quality checks in the process as agreed_
- _Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions_
- _Ensure SOPs are up to date_
- _Prepare Month End Recon/Support_
- _Ensure proper back-ups are in place for seamless service delivery to client_
- _Resolving Zendesk Tickets bu investigating and processing customer online refunds_
- _Customer service, Query resolution_
- _Payment Allocation_
- _Payment settlements_
- _Reconciling and clearing of GL’S_
- _Support Team Leader_
- _Reporting to business_
- _Approvals and validations_
- _Drive process Improvement_
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _Diploma in Finance_
- _Minimum 5 years’ experience in a finance/ operations role]_
- _Customer service experience_
- _SAP, Excel_
- Preferred Qualifications/ Skills_
- _Excellent, clear and proficient communication with stakeholders at various levels_
- _Sound decision making in evaluating problems_
- _Attention to detail and proactive_
- _Adaptable to a changing work environment_
- _Ability to investigate issues and take necessary resolution action_
- _Deadline driven, can work both independently and together as part of a team_
- _Positive attitude and great work ethic_
- _Perform to ethical standards_
- _Serve the customer and must be results driven_
- _Ability to handle multiple tasks_
- What can we offer?_
**_ _**
- Attractive salary and benefits such as Medical Aid, Retirement and risk benefits_
- Work in a multicultural environment;_
- Various trainings (technical & soft skills);_
- Development opportunities in a growing multinational company;_
**_
Job_**_Assistant Manager_
**_ Primary Location_**_South Africa-Johannesburg_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Dec 17, 2024, 9:59:19 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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