Ecommerce- Assistant Manager
2 weeks ago
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- Job by industries
Responsibilities
- Supporting Business by ensuring all Ecommerce Finance deliverables are met
- To cross train across all Ecommerce Finance Processes
- This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space
- Enhance, automate, streamline & map processes
- Performing Quality checks in the process as agreed
- Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
- Ensure SOPs are up to date
- Prepare Month End Recon/Support
- Ensure proper back-ups are in place for seamless service delivery to client
- Resolving Zendesk Tickets bu investigating and processing customer online refunds
- Customer service, Query resolution
- Payment Allocation
- Payment settlements
- Reconciling and clearing of GL’S
- Support Team Leader
- Reporting to business
- Approvals and validations
- Drive process Improvement
Qualifications we seek in you
Minimum Qualifications / Skills
- Diploma in Finance
- Relevant years’ experience in a finance/ operations role
- Customer service experience
- SAP, Excel
Preferred Qualifications/ Skills
- Excellent, clear and proficient communication with stakeholders at various levels
- Sound decision making in evaluating problems
- Attention to detail and proactive
- Adaptable to a changing work environment
- Ability to investigate issues and take necessary resolution action
- Deadline driven, can work both independently and together as part of a team
- Positive attitude and great work ethic
- Perform to ethical standards
- Serve the customer and must be results driven
- Ability to handle multiple tasks
- Accounting / Financial Services jobs
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