Customer Service Adviser Group 5
2 weeks ago
- Jobs by Location
- Job by industries
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial institution customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat)
- Basic understanding and knowledge of the US market is essential.
Required Skills
- Customer Service webchat experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case note
- Product Knowledge
- Adaptive Approach
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