Customer Service Adviser Group 5

2 weeks ago


Cape Town, South Africa Huntswood Full time
Job title : Customer Service Adviser Group 5Job Location : Western Cape, Cape TownDeadline : December 27, 2024Quick Recommended Links
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Job Responsibilities

  • Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
  • Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
  • Progress to taking escalated calls and complaints in line with procedures.
  • Working with various parts of the business to resolve issues.
  • Connect and build rapport with the customer.
  • Responding to customers

Job Requirements

  • Matric or NQF Level 4 equivalent.
  • Clear Credit and Criminal record.
  • Computer literate.
  • Minimum of six (6) months of call centre experience or six (6) month related experience in financial institution customer service or debit card or credit card support.
  • Experience or demonstrated capability in a multichannel environment (Phone/Chat)
  • Basic understanding and knowledge of the US market is essential.

Required Skills

  • Customer Service webchat experience
  • Excellent communication (Written and Verbal)
  • Ability to deal/ interact with different customers.
  • Ability to analyse and troubleshoot issues and provide sound resolution.
  • Ability to demonstrate writing skills as it relates to capturing case note
  • Product Knowledge
  • Adaptive Approach

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