Customer Service Liaison

1 month ago


Cape Town, Western Cape, South Africa Palesa Mbali Group Full time

The Palesa Mbali Group is seeking a skilled Customer Service Liaison to join our team in Cape Town. The ideal candidate will have 3 – 5 years of experience in Health Care Operations and a strong background in customer service.

Key Responsibilities:

  • Resolve customer inquiries and complaints in a timely and professional manner
  • Educate stakeholders on self-help digital servicing tools
  • Connect with customers across all channels, ensuring a seamless and intuitive experience
  • Address complex queries and provide solutions to stakeholders

Requirements:

  • Matric Essential
  • Call Centre, Customer Services Certificate – advantageous


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