Customer Service Trainer

4 months ago


Cape Town, South Africa Neo Group Full time

Join the dynamic team at Neo Group as a Customer Service Trainer We are seeking a dedicated individual who is passionate about training and developing customer service professionals.

**Develop and Deliver Training Programs**:Create engaging training programs to enhance the skills and knowledge of customer service representatives.

**Create and Maintain Learning Materials**:Design presentations, handouts, and training manuals.

**Conduct Training Sessions**:Lead training sessions both in-person and virtually.

**Assess Training Needs**:Develop custom training plans based on identified needs.

**Evaluate Training Effectiveness**:Continuously improve training programs by assessing their effectiveness.

**Collaborate with Cross-Functional Teams**:Align training programs with company goals by working with various teams.

**Provide Ongoing Coaching and Support**:Offer continuous coaching and support to customer service representatives.

**Stay Updated on Industry Trends**:Keep abreast of the latest trends and best practices in customer service.

**Monitor and Evaluate Interactions**:Identify areas for improvement by evaluating customer service interactions.

**Requirements**:
‍ Experience as a Customer Service Trainer

Knowledge of Customer Service Principles

️ Excellent Communication Skills

Adaptability in Training Techniques

Proficiency in Training Software

Flexible Schedule

Strong Organizational Skills

Positive and Motivational Attitude
- Effectiveness in Fast-Paced Environments

**Benefits**

Join us on an exciting journey to shape and revolutionize a new brand in the market

Experience an international work environment with a passionate, motivated and professional team

Be a part of our modern office space

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.



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