Customer Service Trainer

2 months ago


Cape Town, South Africa Neo Group Full time

Join the dynamic team at Neo Group as a Customer Service Trainer We are seeking a dedicated individual who is passionate about training and developing customer service professionals.

Develop and Deliver Training Programs: Create engaging training programs to enhance the skills and knowledge of customer service representatives.

Create and Maintain Learning Materials: Design presentations, handouts, and training manuals.

Conduct Training Sessions: Lead training sessions both in-person and virtually.

Assess Training Needs: Develop custom training plans based on identified needs.

Evaluate Training Effectiveness: Continuously improve training programs by assessing their effectiveness.

Collaborate with Cross-Functional Teams: Align training programs with company goals by working with various teams.

Provide Ongoing Coaching and Support: Offer continuous coaching and support to customer service representatives.

Stay Updated on Industry Trends: Keep abreast of the latest trends and best practices in customer service.

Monitor and Evaluate Interactions: Identify areas for improvement by evaluating customer service interactions.

Requirements

‍ Experience as a Customer Service Trainer

Knowledge of Customer Service Principles

️ Excellent Communication Skills

Adaptability in Training Techniques

Proficiency in Training Software

Flexible Schedule

Strong Organizational Skills

Positive and Motivational Attitude

⚡ Effectiveness in Fast-Paced Environments

Benefits

Join us on an exciting journey to shape and revolutionize a new brand in the market

Experience an international work environment with a passionate, motivated and professional team

Be a part of our modern office space

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular



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