Head of Technical Operations

4 months ago

Cape Town, South Africa Lula Full time

ABOUT LULA

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you're looking for a new place to call ‘home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

We're making business banking fast, human, Lula


OUR VALUES

Collaborative - we're a clan and work together as a team, always towards a common goal

Committed - we're accountable and follow through no matter the challenge

Curious - we look for better ways to do things and make a positive difference

Connected - we stay close to, learn from and look to understand each other and our customers

Compassionate - we go out of our way to care about our colleagues, our customers and our community

Overall Purpose

The Head of Technical Operations will play a key role in defining and shaping the Technology vision and strategy at Lula. You will be responsible for leading the technical operations team and building out the infrastructure, SRE, security, support and helpdesk competencies in alignment with Lula's technology strategy. You will be accountable for the performance, stability, continuity, security and compliance of our production infrastructure and services working in collaboration with our engineering teams, partners and third party vendors. The ideal candidate will be a seasoned technical operations leader with a proven track record of building successful teams, fostering a culture of innovation and delivering top quality operational services. This is a senior management role and will be a key member of the Technology Management team.


Responsibilities include but is not limited to:

  • Articulation and delivery of a Technical Operations strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
  • Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.
  • Oversee the performance, stability, continuity, security and compliance of our production infrastructure and services.
  • Partner with business stakeholders to understand their support and service needs.
  • Manage key third party suppliers ensuring they are performing and delivering to SLO's and SLA's.
  • Collaborate with Product and Engineering to deliver against all agreed roadmaps.
  • Build, lead and mentor a high performing Technical Operations team.
  • Direct line management of managers across the infrastructure, SRE, security, support and helpdesk teams.
  • Manage budgets and operational expenditure effectively.
  • Research and implement new technologies that improve our service, support and infrastructure giving us a competitive edge.

THE SKILLS AND COMPETENCIES WE'RE AFTER

  • Excellent leadership ability, you inspire your team and our business to achieve company goals
  • Exceptional technical skills, coupled with a commercial outlook 
  • Ability to think strategically and make decisions pragmatically
  • Ability to manage multiple complex platforms and services under pressure
  • Ability to adapt to changing circumstances and priorities
  • Excellent planning and organisation skills
  • Excellent communication, facilitation, presentation and negotiation skills 
  • Excellent negotiation skills to support the management of vendor and service provider agreements.
  • Strong stakeholder management skills with the ability to manage expectations, risks and issues in a proactive manner
  • Strong collaboration skills and a passion for working with people
  • Strong understanding of financial principles and experience managing Technical Operations budgets with an eye expenditure.
  • Strong analytical and problem-solving skills
  • Deadline driven - you know what success looks like and how to measure it
  • Positive, high energy and committed to live, demonstrate and get excited about the Lula values

THE EXPERIENCE WE'RE LOOKING FOR

  • BSc Degree in Computer Science, BTech, BEng or equivalent
  • Honours and/or Master's degree an added advantage
  • Minimum of 8-10 years of experience in IT operations, infrastructure management, or a related field, with at least 5 years in a leadership or management role.
  • In-depth knowledge of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies (AWS, Azure, etc.).
  • In-depth experience configuring and supporting high volume and high availability cloud environments
  • Strong understanding of cybersecurity principles, practices, and technologies. Experience in implementing security measures and ensuring compliance. Understanding of relevant frameworks e.g.: ISO or NIST and PCI-DSS..
  • Proficiency in ITIL-based service management practices and tools. Experience in implementing service delivery and support processes.
  • Relevant certifications such as ITIL, CISSP, CISM, or similar are highly desirable.
  • Experience working closely with a product team and within an agile environment
  • Financial services and banking experience advantageous

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks.

  • Head of Technical Operations

    5 months ago

    Cape Town, South Africa mPower People Solutions Full time

    Description:The Head of Technical Operations will be responsible for overseeing the technical infrastructure and operations that support our extensive network of branches and digital platforms. This role demands a strategic leader with a robust technical background and a deep understanding of cloud computing, hybrid systems, SQL architecture, and nationwide...

  • Technical and Operational Manager

    6 months ago

    Cape Town, South Africa TASK Full time

    **About the Company**: TASK Laboratory is a core team within TASK, a clinical research institute and social enterprise, committed to state-of-the-art biological laboratory testing and providing these as a service during the development and progression of novelty medicines, vaccines and diagnostics, in particular the TB therapeutic area. TASK performs...

  • Head of Customer Experience and Technical Operations

    2 months ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Head of Customer ExperienceAbout Our Team:At Parvana, we value integrity, unity, and the pursuit of cutting-edge technology. Our diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing work together to deliver exceptional service and innovative solutions.Job Description:As the Head of Customer...

  • Head Equipment Standards

    1 week ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 27.12.2024 REFERENCE NUMBER NRG 107/24 EXT SALARY TCOE R 1 390 422.00 pa. (T17) DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY Head Equipment Standards **Requirements**: - BSc (Eng) / BEng in Electrical Engineering - Registered as a Professional Engineer with ECSA or Eligible - 10 years’ postgraduate...

  • Head of Technical Operations

    4 months ago

    Cape Town, South Africa Lula Full time

    **ABOUT LULA** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you're looking for a new place to call ‘home' that believes in the...

  • Head of Operations

    6 months ago

    Cape Town, South Africa Initiate international Full time

    The **Head of Operations** is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Head of Operations

    2 months ago

    Cape Town, South Africa Jakes Gerwel Fellowship Full time

    **Purpose of Role**: The Head of Operations within JGF leads a variety of subordinate roles with a view to supporting the Design, Implementation, Partnerships and Advocacy divisions. The role will develop, maintain and oversee the implementation of JGF's operations policies, frameworks and standards and oversee daily organization operations, manage multiple...

  • Head - Tariffs and Operating Budget Compilation

    2 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 25.10.2024 REFERENCE NUMBER FIN 100/24 Ext SALARY **TCOE salary**: R 1 227 099 p.a DEPARTMENT Budgets DIRECTORATE FINANCE Head - Tariffs and Operating Budget Compilation **Requirements**: - A relevant three year tertiary qualification, preferably a B.Degree or higher with Financial - or Management Accounting as a major; - 5 - 8...

  • Head: Academic Operations

    6 months ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Technical Operations Specialist

    4 days ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    The Recruitment Council seeks a skilled Operational Technical Support Manager: Alternative Administration to provide technical oversight to our Hedge Funds sector. Reporting directly to the Head of Alternative Administration, this role requires extensive experience in hedge funds, strong client engagement skills, and a background in fund implementation.In...

  • Head of It: Technical Operations Manager

    2 months ago

    Cape Town, South Africa 1-grid Full time

    We are seeking a highly organized and disciplined Technical Operations Manager/Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support. **Job Purpose** **Key Performance Areas/Responsibilities**: - Oversee and manage the day-to-day operations of the development team, sysadmin team, and...

  • Head of Operations

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **HEAD OF OPERATIONS** **Are you looking for an opportunity to make a positive impact in Education and holistic **wellbeing** **of impoverished children in South Africa?** An international non-profit school with a mission to prepare graduates to achieve upward economic mobility, demonstrate good citizenship and become empowered to realise their goals,...

  • Head of IT: Technical Operations Manager

    2 months ago

    Cape Town, South Africa 1-grid Full time

    We are seeking a highly organized and disciplined Technical Operations Manager/Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support. Job Purpose The Director of Technlogical Enablement who will plan, coordinate, execute technical processes, manage operations and...

  • Technical Operations Director

    1 month ago

    Cape Town, Western Cape, South Africa Lula Full time

    About LulaWe're an innovative FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to empower SMEs to manage their businesses better, faster, and more simply.Our values drive our success: Collaborative, working together as a team; Committed, accountable for results; Curious, seeking better ways; Connected, learning...

  • Head of Operations

    1 month ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like**: You assist the Executive team with client contract proposals, and you will identify and remove performance barriers to meet performance targets. You will also Implement, control, and manage the departmental resources and procedures within approved budget guidelines. You compile and...

  • Head of Operations

    3 weeks ago

    Cape Town, South Africa HR Genie Full time

    Our client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...

  • Head of Operations

    3 months ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business’s daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Deputy Head: Academic Operations

    6 months ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Data Systems Developer

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Summary: We are seeking a skilled Data Systems Developer to join our team at Agrimark Operations Limited. The successful candidate will be responsible for designing, configuring, and implementing new systems and changes to existing systems. They will also analyze business requirements, write technical specifications, and code small to medium...

  • Head - Facilities Management & PMO

    2 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY All suitable applicants CLOSING DATE 22.10.2024 REFERENCE NUMBER RP 30/24 Ext SALARY **TCOE**: R 1 091 167 p.a T15 DEPARTMENT Recreation and Parks DIRECTORATE COMMUNITY SERVICES and HEALTH Head - Facilities Management & PMO **Requirements**: - A relevant degree in Built Environment (Civil Engineering, Building and Construction, Project...