Head of Technical Operations

5 months ago

Cape Town, South Africa mPower People Solutions Full time

Description:

The Head of Technical Operations will be responsible for overseeing the technical infrastructure and operations that support our extensive network of branches and digital platforms. This role demands a strategic leader with a robust technical background and a deep understanding of cloud computing, hybrid systems, SQL architecture, and nationwide branch connectivity. The ideal candidate will drive technological advancements, optimize performance, and ensure high availability and disaster recovery capabilities.

 

Responsibilities:

 

Technical Leadership:

  • Oversee the technical operations, ensuring the infrastructure supports business goals.
  • Lead the implementation of technology strategies, focusing on cost optimization and performance improvement.
  • Manage a team of technical professionals, fostering a culture of innovation and continuous improvement.

 

Cloud and Hybrid Systems Management:

  • Develop and maintain a hybrid cloud strategy to balance cost and performance.
  • Ensure seamless integration between cloud services and on-premises systems.
  • Optimize cloud resource utilization to achieve cost-efficiency.

 

SQL Architecture and Disaster Recovery:

  • Design, implement, and maintain robust SQL architectures for data management.
  • Develop comprehensive disaster recovery plans to ensure data integrity and availability.
  • Implement high availability solutions to minimize downtime and service disruptions.

 

Branch Connectivity and Network Management:

  • Oversee the technical infrastructure supporting a nationwide network of branches.
  • Ensure reliable connectivity and network performance across all locations.
  • Implement monitoring systems to proactively identify and resolve connectivity issues.

 

Performance Monitoring and Metrics:

  • Establish and maintain performance monitoring systems.
  • Utilize metrics to drive decision-making and operational improvements.
  • Ensure systems are performing optimally and meet service level agreements (SLAs).

 

Desktop Support and Rollout:

  • Manage the deployment and support of desktop solutions across the organization.
  • Ensure efficient and effective rollout of new software and hardware.
  • Implement support systems to address technical issues promptly.

Required Experience:

 

  • In-depth knowledge of cloud computing platforms (e.g., AWS, Azure) and hybrid cloud solutions.
  • Proficiency in SQL architecture, database management, and disaster recovery planning.
  • Strong understanding of high availability systems and solutions.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
  • Experience in the financial services sector is highly desirable.
  • Experience managing large-scale, country-wide IT infrastructure with a focus on branch connectivity.
  • Ability to troubleshoot and resolve complex network issues.
  • Expertise in setting up and managing monitoring tools and performance metrics.
  • Strong analytical skills to interpret data and drive improvements.
  • Experience in managing desktop support operations and software/hardware rollouts.
  • Knowledge of best practices for IT support and customer service.
  • Proven ability to lead and manage technical teams.
  • Strong communication skills to convey technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

 

Personal skills:

  • Communication skills (written and verbal) in English
  • Analytical, diagnostic and problem-solving skills
  • Business acumen
  • Process and organizational thinking
  • Attention to detail
  • Adaptability to change
  • Willingness to take ownership and accountability
  • Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
  • Ability to deal with multiple projects at the same time

  • Head of Technical Operations

    4 months ago

    Cape Town, South Africa Lula Full time

    ABOUT LULA WHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you're looking for a new place to...

  • Technical and Operational Manager

    6 months ago

    Cape Town, South Africa TASK Full time

    **About the Company**: TASK Laboratory is a core team within TASK, a clinical research institute and social enterprise, committed to state-of-the-art biological laboratory testing and providing these as a service during the development and progression of novelty medicines, vaccines and diagnostics, in particular the TB therapeutic area. TASK performs...

  • Head of Customer Experience and Technical Operations

    2 months ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Head of Customer ExperienceAbout Our Team:At Parvana, we value integrity, unity, and the pursuit of cutting-edge technology. Our diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing work together to deliver exceptional service and innovative solutions.Job Description:As the Head of Customer...

  • Head Equipment Standards

    1 week ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 27.12.2024 REFERENCE NUMBER NRG 107/24 EXT SALARY TCOE R 1 390 422.00 pa. (T17) DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY Head Equipment Standards **Requirements**: - BSc (Eng) / BEng in Electrical Engineering - Registered as a Professional Engineer with ECSA or Eligible - 10 years’ postgraduate...

  • Head of Technical Operations

    4 months ago

    Cape Town, South Africa Lula Full time

    **ABOUT LULA** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you're looking for a new place to call ‘home' that believes in the...

  • Head of Operations

    6 months ago

    Cape Town, South Africa Initiate international Full time

    The **Head of Operations** is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Head - Tariffs and Operating Budget Compilation

    2 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 25.10.2024 REFERENCE NUMBER FIN 100/24 Ext SALARY **TCOE salary**: R 1 227 099 p.a DEPARTMENT Budgets DIRECTORATE FINANCE Head - Tariffs and Operating Budget Compilation **Requirements**: - A relevant three year tertiary qualification, preferably a B.Degree or higher with Financial - or Management Accounting as a major; - 5 - 8...

  • Head of Operations

    2 months ago

    Cape Town, South Africa Jakes Gerwel Fellowship Full time

    **Purpose of Role**: The Head of Operations within JGF leads a variety of subordinate roles with a view to supporting the Design, Implementation, Partnerships and Advocacy divisions. The role will develop, maintain and oversee the implementation of JGF's operations policies, frameworks and standards and oversee daily organization operations, manage multiple...

  • Head: Academic Operations

    6 months ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head of It: Technical Operations Manager

    2 months ago

    Cape Town, South Africa 1-grid Full time

    We are seeking a highly organized and disciplined Technical Operations Manager/Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support. **Job Purpose** **Key Performance Areas/Responsibilities**: - Oversee and manage the day-to-day operations of the development team, sysadmin team, and...

  • Technical Operations Specialist

    4 days ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    The Recruitment Council seeks a skilled Operational Technical Support Manager: Alternative Administration to provide technical oversight to our Hedge Funds sector. Reporting directly to the Head of Alternative Administration, this role requires extensive experience in hedge funds, strong client engagement skills, and a background in fund implementation.In...

  • Head of Operations

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **HEAD OF OPERATIONS** **Are you looking for an opportunity to make a positive impact in Education and holistic **wellbeing** **of impoverished children in South Africa?** An international non-profit school with a mission to prepare graduates to achieve upward economic mobility, demonstrate good citizenship and become empowered to realise their goals,...

  • Head of IT: Technical Operations Manager

    2 months ago

    Cape Town, South Africa 1-grid Full time

    We are seeking a highly organized and disciplined Technical Operations Manager/Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support. Job Purpose The Director of Technlogical Enablement who will plan, coordinate, execute technical processes, manage operations and...

  • Technical Operations Director

    1 month ago

    Cape Town, Western Cape, South Africa Lula Full time

    About LulaWe're an innovative FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to empower SMEs to manage their businesses better, faster, and more simply.Our values drive our success: Collaborative, working together as a team; Committed, accountable for results; Curious, seeking better ways; Connected, learning...

  • Head of Operations

    1 month ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like**: You assist the Executive team with client contract proposals, and you will identify and remove performance barriers to meet performance targets. You will also Implement, control, and manage the departmental resources and procedures within approved budget guidelines. You compile and...

  • Head of Operations

    3 weeks ago

    Cape Town, South Africa HR Genie Full time

    Our client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...

  • Head of Operations

    3 months ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business’s daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Deputy Head: Academic Operations

    6 months ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head - Facilities Management & PMO

    2 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY All suitable applicants CLOSING DATE 22.10.2024 REFERENCE NUMBER RP 30/24 Ext SALARY **TCOE**: R 1 091 167 p.a T15 DEPARTMENT Recreation and Parks DIRECTORATE COMMUNITY SERVICES and HEALTH Head - Facilities Management & PMO **Requirements**: - A relevant degree in Built Environment (Civil Engineering, Building and Construction, Project...

  • Head: Project and Contract Management

    1 month ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 22.11.2024 REFERENCE NUMBER WS 103/24 EXT SALARY 1330547.00 to 1681769.00 DEPARTMENT Distribution Services DIRECTORATE WATER AND SANITATION Project and Contract Management Head **Requirements**: - B Eng / BSc Eng with registration with ECSA as Professional Engineer (Pr Eng) - At least 8 years relevant Project and Contract...