Technical Operations Director

1 month ago

Cape Town, Western Cape, South Africa Lula Full time
About Lula

We're an innovative FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to empower SMEs to manage their businesses better, faster, and more simply.

Our values drive our success: Collaborative, working together as a team; Committed, accountable for results; Curious, seeking better ways; Connected, learning from each other and customers; Compassionate, caring for colleagues, customers, and community.

Job Summary

We seek a seasoned Technical Operations leader to define and shape the Technology vision and strategy at Lula. As Head of Technical Operations, you'll lead the technical operations team, building out infrastructure, SRE, security, support, and helpdesk competencies in alignment with Lula's technology strategy.

You will be responsible for the performance, stability, continuity, security, and compliance of our production infrastructure and services. This is a senior management role, requiring a strong track record of building successful teams, fostering innovation, and delivering top-quality operational services.

Responsibilities
  • Develop and deliver a Technical Operations strategy aligned with business strategies.
  • Collaborate with the Technology Management team to ensure world-class customer experiences.
  • Oversee production infrastructure and services performance, stability, continuity, security, and compliance.
  • Partner with business stakeholders to understand support needs.
  • Manage third-party suppliers to meet SLOs and SLAs.
  • Collaborate with Product and Engineering to deliver roadmaps.
  • Lead and mentor a high-performing Technical Operations team.
The Ideal Candidate
  • Exceptional leadership skills, inspiring teams and driving business goals.
  • Strong technical skills, coupled with commercial acumen.
  • Ability to think strategically and make pragmatic decisions.
  • Experience managing multiple complex platforms under pressure.
  • Excellent planning, organization, communication, and negotiation skills.
  • Strong stakeholder management and collaboration skills.
Requirements
  • BSc or equivalent in Computer Science, BTech, BEng, or related field.
  • Honours or Master's degree advantageous.
  • Minimum 8-10 years of IT operations experience, with 5+ years in leadership roles.
  • In-depth knowledge of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies.

Estimated salary range: $120,000 - $180,000 per annum.

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