Head of Operations
6 months ago
The **Head of Operations** is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office responsibilities to guarantee compliance with regulatory standards and industry benchmarks.
Your key **job** responsibilities as the **Head of Operations** in **Cape Town** will include:
- Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement.
- Payment Processing: Work with external partners to implement and optimize localized payment solutions, aiming to improve user experience, first-time deposits (FTD%), retention rate (RR), and return on investment (ROI).
- Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score (NPS).
- Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.
- IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.
- People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
- Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.
- Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.
Requirements for this **Head of Operations job** in **Cape Town**:
- Bachelor's degree in business administration, operations management, finance, or a related field.
- At least 5 years of experience in business, preferably within the betting or similar industry.
- Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.
- Proven ability to manage operations and deliver results in a dynamic environment.
- Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
- Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
- Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.
-
Head - Tariffs and Operating Budget Compilation
2 months ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY CLOSING DATE 25.10.2024 REFERENCE NUMBER FIN 100/24 Ext SALARY **TCOE salary**: R 1 227 099 p.a DEPARTMENT Budgets DIRECTORATE FINANCE Head - Tariffs and Operating Budget Compilation **Requirements**: - A relevant three year tertiary qualification, preferably a B.Degree or higher with Financial - or Management Accounting as a major; - 5 - 8...
-
Head of Operations
3 months ago
Cape Town, South Africa Jakes Gerwel Fellowship Full time**Purpose of Role**: The Head of Operations within JGF leads a variety of subordinate roles with a view to supporting the Design, Implementation, Partnerships and Advocacy divisions. The role will develop, maintain and oversee the implementation of JGF's operations policies, frameworks and standards and oversee daily organization operations, manage multiple...
-
Head: Academic Operations
6 months ago
Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Head of Operations
3 weeks ago
Cape Town, South Africa HR Genie Full timeOur client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...
-
Head of Operations
4 months ago
Cape Town, South Africa Initiate International Full timeThe Head of Operations is the driving force behind our client’s business’s daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...
-
Deputy Head: Academic Operations
6 months ago
Cape Town, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Head: Finance
2 months ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY CLOSING DATE 11.11.2024 REFERENCE NUMBER WS 97/24 (External) SALARY R1 091 167 p.a. (T15) DEPARTMENT Distribution Services DIRECTORATE WATER AND SANITATION Finance Head **Requirements**: - BTech or First degree in Finance and Accounting (Public Finance). - Minimum of 5 years’ experience in a Financial/ budgeting environment. - A valid...
-
Head of Operations
2 months ago
Cape Town, South Africa Recruitment Matters Full timeOur client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...
-
Head of Operations
2 months ago
Cape Town, South Africa HR Genie Full timeOur client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...
-
Head of Operations
2 months ago
Cape Town, South Africa HR Genie Full timeOur client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company's daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods to clients, managing the relationship and effectiveness of our client's outsourced delivery partners...
-
Head of Operations
1 month ago
Cape Town, South Africa Sigma Connected Group Full timeWhat being part of the Sigma Family means for you: **Head of Operations** As the Head of Operations, you will be responsible for overseeing the high-performance delivery of the operation, with a focus on exceeding client expectations, driving operational efficiency, and fostering strong client relationships. You will ensure full compliance is adhered to...
-
Head of IT Operations
3 days ago
Cape Town, Western Cape, South Africa IOCO Full timeWe're seeking a seasoned professional to fill the role of Head of IT Operations. As a key member of our IT team, you'll be responsible for designing, implementing, and maintaining our IT service management frameworks, ensuring they meet the needs of the business effectively and efficiently. You'll work closely with stakeholders to align IT services with...
-
Executive Head of Culinary Operations
2 weeks ago
Cape Town, Western Cape, South Africa Feedem Full timeAbout the RoleWe are seeking an experienced and skilled Executive Head of Culinary Operations to join our team at Feedem. This is a unique opportunity to lead our culinary operations and drive business growth.
-
Head of Operations
2 months ago
Cape Town, South Africa Sigma Connected Group Full timeA bit more about the Opportunity...: **What Your Day-to-Day Will Look Like**: You assist the Executive team with client contract proposals, and you will identify and remove performance barriers to meet performance targets. You will also Implement, control, and manage the departmental resources and procedures within approved budget guidelines. You compile and...
-
Head of Operation
2 weeks ago
Cape Town, South Africa Teleperformance South Africa Full time**Job Overview** **Main Responsibilities (but not limited to)** - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and...
-
Head - Collective Bargaining
2 months ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY CLOSING DATE 07.11.2024 REFERENCE NUMBER CS 198/24 ext SALARY **TCOE Salary**: R 1 227 099.00 DEPARTMENT Human Resources DIRECTORATE CORPORATE SERVICES Head - Collective Bargaining **Requirements**: - A relevant degree in Human Resources (Labour Relations) or Law, whilst a postgraduate qualification in Labour Law or Labour Relations is...
-
Head - Project Unit
3 months ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY Suitable Qualified CLOSING DATE 27.09.2024 REFERENCE NUMBER HSM 38/24 Ext SALARY **TCOE**: R1 091 167 - R1 518 616 DEPARTMENT Public Housing DIRECTORATE HUMAN SETTLEMENTS Head - Project Unit **Requirements**: - Relevant B Degree / B.Tech - Computer Literacy - 5 - 6 years relevant experience - A valid Code EB driver’s licence Key Performance...
-
Head of Revenue Operation
7 months ago
Cape Town, South Africa Mukuru Full time**Head: Revenue Operations** Mukuru is at the forefront of FinTech innovation, where cutting-edge technology meets financial excellence. As we set our sights on new horizons, we're seeking a trailblazer to own and architect the entire Revenue Operations strategy, building a function from the ground up that will be the bedrock of our future success. **Your...
-
Head of Operations
1 month ago
Cape Town, South Africa ABC Worldwide Full timeJob Description: Head of Operations - BPOLocation: Cape Town, South AfricaEmployment Type: FulltimeSalary: R 70,000 - R 120,000 per month (Depending on your years experience and current salary) Job Responsibilities: Engage with clients to review performance and formulate service improvement plans while addressing operational issues. Forecast...
-
Head of Operations
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**HEAD OF OPERATIONS** **Are you looking for an opportunity to make a positive impact in Education and holistic **wellbeing** **of impoverished children in South Africa?** An international non-profit school with a mission to prepare graduates to achieve upward economic mobility, demonstrate good citizenship and become empowered to realise their goals,...