Head of Technical Operations

3 weeks ago

Cape Town, South Africa Lula Full time

**ABOUT LULA**

**WHAT WE DO**

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you're looking for a new place to call ‘home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

**We're making business banking fast, human, Lula**

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**Overall Purpose**

**Responsibilities include but is not limited to**:

- Articulation and delivery of a Technical Operations strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
- Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.
- Oversee the performance, stability, continuity, security and compliance of our production infrastructure and services.
- Partner with business stakeholders to understand their support and service needs.
- Manage key third party suppliers ensuring they are performing and delivering to SLO's and SLA's.
- Collaborate with Product and Engineering to deliver against all agreed roadmaps.
- Build, lead and mentor a high performing Technical Operations team.
- Direct line management of managers across the infrastructure, SRE, security, support and helpdesk teams.
- Manage budgets and operational expenditure effectively.
- Research and implement new technologies that improve our service, support and infrastructure giving us a competitive edge.

**THE SKILLS AND COMPETENCIES WE'RE AFTER**
- Excellent leadership ability, you inspire your team and our business to achieve company goals
- Exceptional technical skills, coupled with a commercial outlook
- Ability to think strategically and make decisions pragmatically
- Ability to manage multiple complex platforms and services under pressure
- Ability to adapt to changing circumstances and priorities
- Excellent planning and organisation skills
- Excellent communication, facilitation, presentation and negotiation skills
- Excellent negotiation skills to support the management of vendor and service provider agreements.
- Strong stakeholder management skills with the ability to manage expectations, risks and issues in a proactive manner
- Strong collaboration skills and a passion for working with people
- Strong understanding of financial principles and experience managing Technical Operations budgets with an eye expenditure.
- Strong analytical and problem-solving skills
- Deadline driven - you know what success looks like and how to measure it
- Positive, high energy and committed to live, demonstrate and get excited about the Lula values

**THE EXPERIENCE WE'RE LOOKING FOR**
- BSc Degree in Computer Science, BTech, BEng or equivalent
- Honours and/or Master's degree an added advantage
- Minimum of 8-10 years of experience in IT operations, infrastructure management, or a related field, with at least 5 years in a leadership or management role.
- In-depth knowledge of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies (AWS, Azure, etc.).
- In-depth experience configuring and supporting high volume and high availability cloud environments
- Strong understanding of cybersecurity principles, practices, and technologies. Experience in implementing security measures and ensuring compliance. Understanding of relevant frameworks e.g.: ISO or NIST and PCI-DSS..
- Proficiency in ITIL-based service management practices and tools. Experience in implementing service delivery and support processes.
- Relevant certifications such as ITIL, CISSP, CISM, or similar are highly desirable.
- Experience working closely with a product team and within an agile environment
- Financial services and banking experience advantageous

**ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS

  • Head of Technical Operations

    2 months ago

    Cape Town, South Africa mPower People Solutions Full time

    Description:The Head of Technical Operations will be responsible for overseeing the technical infrastructure and operations that support our extensive network of branches and digital platforms. This role demands a strategic leader with a robust technical background and a deep understanding of cloud computing, hybrid systems, SQL architecture, and nationwide...

  • Head of Technical Operations

    3 weeks ago

    Cape Town, South Africa Lula Full time

    ABOUT LULA WHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you're looking for a new place to...

  • Technical and Operational Manager

    3 months ago

    Cape Town, South Africa TASK Full time

    **About the Company**: TASK Laboratory is a core team within TASK, a clinical research institute and social enterprise, committed to state-of-the-art biological laboratory testing and providing these as a service during the development and progression of novelty medicines, vaccines and diagnostics, in particular the TB therapeutic area. TASK performs...

  • Operations Coordinator

    17 hours ago

    Cape Town, Western Cape, South Africa Hutech Head Office Full time

    Job DescriptionJob Title: Operations AssistantCompany: Hutech Head OfficeLocation: Remote (with occasional travel)Job Type: Full-timeIndustry: Logistics and TransportationJob Summary:We are seeking a highly organized and detail-oriented Operations Assistant to join our team at Hutech Head Office. The successful candidate will be responsible for coordinating...

  • Head of Operations

    3 months ago

    Cape Town, South Africa Initiate international Full time

    The **Head of Operations** is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Head of Operations

    6 days ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business’s daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Head: Academic Operations

    3 months ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head of Operations

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **HEAD OF OPERATIONS** **Are you looking for an opportunity to make a positive impact in Education and holistic **wellbeing** **of impoverished children in South Africa?** An international non-profit school with a mission to prepare graduates to achieve upward economic mobility, demonstrate good citizenship and become empowered to realise their goals,...

  • Head of Operations

    6 days ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business’s daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate...

  • Head of Operations

    3 months ago

    Cape Town, South Africa The Recruiters Full time

    **Salary**: - R80 000p/m neg **Description**: - This market leader in the fmcg beverage sector has an exciting opportunity to join their management team! - The Role’s Mission - The core mission of the Head of Operations is to ensure that day-to-day operations and controls of the national beverage business and depots run smoothly. Works closely with...

  • Deputy Head: Academic Operations

    3 months ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head of Operations, Manco

    3 months ago

    Cape Town, South Africa LRI Invest Full time

    Description Title: Head of Operations - Division: Management Company - Office: South Africa Role summary The successful applicant will form lead the Operations team and his/her primary responsibility will be the day-to-day management of the team and team outputs. The role requires interaction with various stakeholders of differing levels of seniority,...

  • Head of Operations and Strategy

    3 days ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job Description**Job Title:** Head of Operations and Strategy**Company:** Initiate International**Job Type:** Full-time**Location:** Remote (with occasional travel)**About the Role:We are seeking an experienced Head of Operations and Strategy to join our team at Initiate International. As a key member of our leadership team, you will be responsible for...

  • Head of Network Operations Centre

    2 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Head of Network Operations CentreLocation: Century City, Cape Town  Our client is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Their expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the...

  • Head of Technical Operations

    2 months ago

    Cape Town, South Africa Communicate Recruitment Full time

    Skills & Experience: SQL Sherpa: You can navigate the rocky terrain of SQL architecture blindfolded, armed with only your knowledge and a good sense of humorFinance or Payments Guru: You've spent enough time in a finance or payments company to know your way around, even in your sleepDecade-long IT Veteran: With over 10 years of IT operations experience,...

  • Head of Technical Operations

    2 months ago

    Cape Town, South Africa Communicate Recruitment Full time

    Skills & Experience: SQL Sherpa: You can navigate the rocky terrain of SQL architecture blindfolded, armed with only your knowledge and a good sense of humorFinance or Payments Guru: You've spent enough time in a finance or payments company to know your way around, even in your sleepDecade-long IT Veteran: With over 10 years of IT operations experience,...

  • Head of Technical Operations

    2 months ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Skills & Experience: SQL Sherpa: You can navigate the rocky terrain of SQL architecture blindfolded, armed with only your knowledge and a good sense of humorFinance or Payments Guru: You've spent enough time in a finance or payments company to know your way around, even in your sleepDecade-long IT Veteran: With over 10 years of IT operations experience,...

  • Head of Revenue Operation

    3 months ago

    Cape Town, South Africa Mukuru Full time

    **Head: Revenue Operations** Mukuru is at the forefront of FinTech innovation, where cutting-edge technology meets financial excellence. As we set our sights on new horizons, we're seeking a trailblazer to own and architect the entire Revenue Operations strategy, building a function from the ground up that will be the bedrock of our future success. **Your...

  • Head of Operations

    3 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining Concentrix as Head of Operations could be your calling. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their...

  • Head Technical Marketing and Communication

    3 months ago

    Cape Town, South Africa Project Management Connection Full time

    **Requirements**: - Our client has a Head Technical Marketing and Underwriting Communications role available. The role reports to the Chief Underwriting Officer. - To showcase the key selling and unique features of our client in a manner that improves sales and profitable growth. To assist brokers in objection handling of any kind including developing...