Hotel Operations Officer

8 months ago

Cape Town, South Africa Career Custodians Full time

Are you passionate about the hospitality industry and excel at ensuring smooth hotel operations? Join Village N Life as a Hotel Operations Officer and be part of a dynamic team that delivers exceptional service and memorable experiences to our guests.

 

As the Hotel Operations Officer, you will play a key role in overseeing the day-to-day operations of the hotel. From front desk management to coordinating with housekeeping and maintenance, you'll be responsible for ensuring that everything runs seamlessly, allowing our guests to have a comfortable and enjoyable stay. You need to have an excellent eye for detail with a focus on interiors and hotel spaces.

Responsibilities:

  • Manage the front desk operations, including check-in, check-out, and guest inquiries.
  • Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained.
  • Monitor and maintain the hotel's inventory of supplies and amenities.
  • Handle guest feedback and resolve any issues or complaints in a timely and satisfactory manner.
  • Coordinate with other departments, such as food and beverage, to ensure smooth operations and guest satisfaction.
  • Assist in the development and implementation of standard operating procedures and policies.
  • Conduct regular inspections of the hotel to ensure compliance with cleanliness and safety standards.
  • Train and supervise hotel staff to ensure high-quality service delivery.
  • Assist in monitoring and analyzing key performance indicators to identify areas for improvement.

Requirements

  • Prior experience in hotel operations or a similar role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset with a knack for problem-solving.
  • Familiarity with hotel management systems and software.
  • Ability to work well under pressure and in a fast-paced environment.
  • Attention to detail and commitment to maintaining high standards.
  • High school diploma or equivalent; relevant certifications a plus.

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