General Manager: Fountains Hotel

4 months ago

Cape Town, South Africa FOUNTAINS HOTEL Full time

Indalo Hotels and Leisure is looking for a General Manager for Fountains Hotel to deliver the highest level of customer service, maintain the quality of the property, whilst improving on operation efficiencies. The manager will also nurture our team to ensure they and we reach our goals.

**Financial**
- Direct the team to ensure all financial targets are met (revenue, costs & profit).
- Monthly reporting on Income statement.
- Responsible of the management of day-to-day revenue and costs. Which includes the checking and authorisation of Night Audit packs.
- Submit accurate daily revenue reports to Head Office.
- Monitor departmental attendance, leave and other payroll related costs.
- Monitor use of stock and operating equipment to ensure theft, abuse and breakages are kept to a minimum.
- In conjunction with the management team, develop strategy, objectives and action plans to ensure the hotel is an efficient and profitable operation.
- Present and prepare an annual Hotel Budget.

Ensure all legislative and governance policies are adhered to for financial reporting, manpower management and liquor management.

**Customer**
- Ensure World Class service is delivered to the guests in all departments. Direct the team on all matters impacting the guest experience.
- Ensure all guest areas and facilities are maintained and kept to the highest levels of cleanliness.
- Deal with all complaints in a professional and efficient manner. All major complaints to be escalated to the Group Operations Director.
- Along with the sales team, be present at all Fam/Education trips.
- Be present in the public spaces at Breakfast/Lunch/Dinner, interacting with all guests.
- Get to know VIPs and Long Stay guests, ensuring we meet and exceed their needs.

Be respectful and accommodating of all guests requirements around religion, gender or race.

**Processes**
- Ensure that our policies, processes and standards cover our guests safety and security.
- Ensure we have a preventative maintenance programme in place, and ensure we have all plant and machinery serviced on a regular basis.
- Have a full understanding or third party/landlord contracts to ensure all requirements are consistently met.
- Ensure team adhere to all quality processes and SOPs. Thus providing a consistent level of quality standards.

Have an in-depth knowledge of F&B and Front Office processes and procedures, especially around the controls of stock and inventory.

**People**
- Live our company values at all times, be the leading light.
- Working with HR, ensure we select and recruit competent staff, who can deliver world class service, are professional and friendly and share our company values.
- Address all performance shortcomings, working with HR to implement corrective and/or disciplinary action if necessary.
- Create an environment where all staff are respected and made to feel part of the Indalo family.
- Train and develop team members. Keeping training records of all interventions.

**Education (Formal Qualification Required)**

**Minimum**:

- Matric
- Diploma in Hospitality or Tourism

**Ideal**
- Bachelor’s degree in hospitality management or a related field.

**Legal Requirements (e.g. Driver’s License, etc.) / Professional Registrations (if any)**
- Valid Driver’s License

**Experience (Minimum Experience Required - type and number of years)**

**Minimum**
- Minimum of 3 years Hotel Management experience within 4-star properties
- Good computer skills in MS office, PMS and POS

**Ideal**
- Minimum of 5 years Hotel Management experience within 4-star propertie
- Advanced computer skills in MS office, Opera and Micros

**Job Type**: Permanent

Pay: R50 000,00 - R55 000,00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Hotel Management: 3 years (required)

License/Certification:

- Driver's License (required)

  • General Manager: Fountains Hotel

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Job description** The Indalo Hotels and Leisure Group is looking for a General Manager for Fountains Hotel to deliver the highest level of customer service, maintain the quality of the property, whilst improving on operation efficiencies. The manager will also nurture our team to ensure they and we reach our goals. **Financial** - Direct the team to...

  • Hotel Receptionist

    6 months ago

    Cape Town, South Africa Pepperclub Hotel Full time

    **JOB SPECIFICATIONS**: - Preferably Grade 12 Senior certificate or a higher qualification - Experience in the hospitality sector, specifically the hotel industry. - Computer literate with Opera experience - Front Office experience **JOB DESCRIPTION**: - Greet guests and patrons as they arrive - Ensure that the checking in procedure runs smoothly - Manage...

  • Hotel General Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Hotel General Manager** **Luxury Hotel - Central Cape Town, Western Cape** **Requirements**: - A business degree, hotel or hospitality management qualification (Essential) - Have a minimum of 5 years hotel / hospitality experience in a General Manager position in a 3/4 - Hotel property (Essential) - Strong...

  • Hotel General Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Hotel General Manager** **Luxury 4* Hotel - CT Waterfront, Western Cape** Exceptional GM is needed for this flagship property located in the heart of the Waterfront area. A strong background in Hotel Management is needed with proven skills in dealing with a busy upmarket property. **Requirements**: - A business...

  • Hotel General Manager

    6 months ago

    Cape Town, South Africa Valor reimagining hospitality Full time

    **Valor Hospitality Partners is recruiting for a Boutique Hotel General Manager with hotel opening experience in Cape Town. Opening is scheduled for later this year.** **Job Purpose**: The Hotel Manager has full responsibility for and directs the full operations, service, logistics, and activities of the Hotel Team to ensure that the hotel achieves its...

  • Assistant General Hotel Manager

    6 months ago

    Cape Town, South Africa Career Pathfinders Full time

    **Assistant General Manager** 4* City Hotel Cape Town Locally Based. Minimum 3 Years experience in Hospitality Management of a medium sized 4* Hotel - Boutique Hotel Strong F.B experience & skills Excellent Leadership Excellent Guest Realtions and communication Hotel Finance - including stock control & budget control Excellent Computer skills &...

  • Hotel General Manager

    6 months ago

    Cape Town, South Africa Staffing101 Full time

    Good Day Our client located in Parow, Cape Town is looking for General Manager to join their dynamic team. PETROL & CELL PHONE ALLOWANCE **Objective**: To oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is to be...

  • Hotel General Manager

    6 months ago

    Simon's Town, South Africa Snatch.Work Full time

    We’re seeking an experienced **Hotel General Manager** for a boutique hotel in **Simonstown, Western Cape**. The role calls for a hands-on, customer - focused, strong leader. **Roles & Responsibilities** - Lead, train, oversee concierge and housekeeping teams. - Oversee all hotel functions - guest satisfaction; room cleanliness. - Complete and submit, all...

  • General Manager

    6 months ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    **GENERAL MANAGER - Luxury Hotel (part of chain)** **CAPE TOWN** - Western Cape (ZA) **DATE OF EMPLOYMENT**: A.S.A.O.P **TRADING HOURS & SHIFTS**: - Flexibility is key - you set your own pace & schedule ensuring the operations of the company is met **REPORT TO**: Hotel Director / HR Director **JOB OVERVIEW & GENERAL EXPECTATIONS**: - Manage with...

  • Hotel General Manager

    6 months ago

    Cape Town, South Africa Rachelle Duncan Recruitment Full time

    WINELANDS**Franschhoek** - Proven track record and PROVEN REFERENCES essential. R 38 to R42 K per month A Luxury Boutique Hotel in Franschhoek is requiring a **General Manager **(also **a Duty Manager, **R 18 - R20K)**)** **Send a full and detailed CV, IN MS WORD ONLY, with photo, references, and anything that will add to your role. Website addresses are a...

  • Deputy General Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Deputy General Manager - Luxury Hotel - Cape Town Synopsis: A leading luxury hotel in Cape Town is seeking a proactive and organized Deputy General Manager to support the General Manager in overseeing hotel operations. This is an excellent opportunity for a hospitality professional to grow their career in hotel management. The position offers a salary of...

  • Deputy General Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Upmarket Business hotel in Cape Town CBD is requiring a Deputy General Manager.** **Key Areas of Responsibility**: **General Management, HR & IR processes, Rooms Division Management** **Minimum Requirements**: - Minimum of 5 Years as a Deputy GM in a 4 Star Hotel - RSA Citizens with a valid SA Matric Grade 12 & Driver's License - Human Resources...

  • Hotel Development General Manager Cape Town

    6 months ago

    Cape Town, South Africa The Right Company Full time

    **HOTEL DEVELOPMENT & PRE-OPENING GENERAL MANAGER - CAPE TOWN - R75000 to R85000 - Negotiable depending on skill and expertise** We are currently recruiting for a **HOTEL DEVELOPMENT / PRE-OPENING TECHNICAL GENERAL MANAGER **who will be responsible to direct the opening development and progress of the Hotel and manage overall standard and service...

  • Deputy General Manager

    2 months ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    Our client, a luxury hotel in Cape Town, is looking for a Deputy General Manager to assist the General Manager in managing the hotel's daily operations. In this role, you will be responsible for supporting various departments, handling guest relations, and ensuring that the hotel operates efficiently. You will also step in during the General Manager’s...

  • General Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    General Manager - Luxury Hotel - Cape Town Synopsis: Description: **Key Responsibilities**: - ** Hotel Operations**: Oversee all aspects of daily operations, including front desk, housekeeping, food & beverage, and maintenance. - ** Leadership**: Lead and motivate the management team and staff to maintain high standards of service and guest satisfaction. -...

  • Assistant Hotel General Manager Luxury Hotel

    3 weeks ago

    Western Cape, South Africa HotelJobs.co.za Full time

    Are you ready to take the next step in your hospitality career? We’re on the lookout for a driven and experienced **Assistant Hotel General Manager** to join a prestigious establishment in the heart of Plettenberg Bay. If you have a passion for excellence, a strong background in hotel management, and a proactive attitude, we want to hear from you! **Key...

  • Hotel Reservationist

    3 months ago

    Cape Town, South Africa BLAAUWBERG BEACH HOTEL Full time

    HOTEL RESERVATIONIST (FIT) VACANCY AVAILABLE We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements: **MUST HAVE HOTEL EXPERIENCE** 1. Greets guests over the phone in a friendly, courteous manner 2. Records reservation information accurately; identifies and records group and...

  • Hotel Front Desk Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    Job SummaryWe are seeking a highly skilled Hotel Front Desk Representative to join our team at Accor Hotel in Cape Town. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring that every stay is a memorable one.Key Responsibilities:Respond to all incoming calls and guest inquiries in a prompt...

  • Assistant General Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking an **ASSISTANT GENERAL MANAGER** for a Luxury Hotel nestled in the vibrant heart of Cape Town, dedicated to delivering unparalleled hospitality experiences. Are you an experienced leader with a passion for hospitality? We're looking for a dynamic Assistant General Manager to join the team. If you're committed to delivering...

  • 5 Boutique Hotel General Manager

    4 months ago

    Western Cape, South Africa HotelJobs.co.za Full time

    **5* BOUTIQUE HOTEL GENERAL MANAGER - PLETTENBERG BAY - R Negotiable** We are currently recruiting for an experienced 5* Boutique Hotel General Manager for a superb Hotel in Plettenberg Bay. **Requirements**: - Tertiary education in Hospitality Management. - 3 to 5 years’ experience in a 5* Property - An exceptional eye for detail - Financial management...