Dialer Specialist

3 months ago

Cape Town, South Africa Banxso Full time

JOB SUMMARY:

The Dialer Specialist is responsible for managing and maintaining new and existing customers data to ensure that our dialer process drives business growth and customer satisfaction by fostering long-term customer relationships.

This position requires attention to detail, strong reporting, data driven individual with strong communication and relationship building skills. The primary focus is to obtain, sort and provide accurate data to ensure a professional and exceptional trading experience to our customers on our platform by addressing customers’ needs ensuring the best online trading opportunities and experience.

KEY RESPONSIBILITIES:

  • Dialer Strategy: Develop and execute dialer strategies to enhance Banxso’s opportunities to optimize customer contact effectiveness.
  • Dialer Leads: Manage day to day leads and prospects obtained by enhancing the overall dialer process to ensure it gets converted into a sale by effectively managing data and all leads and complaints which will provide Banxso information on customer engagement, satisfaction and lead generation which will prevent customers being spammed by redundant and irrelevant information which will ensure brand loyalty and overall customer experience. 
  • Conversion Rates: Manage conversion rates by extracting reports and implementation thereof.
  • Customer Success: Create an engaging and wholesome dialer process focusing on building customer relationships which will result in successful onboarding.
  • Collaboration: Collaborate with internal teams to address issues or factors that may impact data and customers decisions.
  • Data Management: Sort all data accurately which will reduce manual work for Managers.
  • Resolution: Act as a point of contact for customers concerns and complaints, collaborate with relevant departments to resolve issues and concerns promptly to maintain the customer relationship and overall customer satisfaction.
  • Sales Performance: Provide reports and insights with regards to dialer leads and prospects to improve Banxso’s operational efficiency, profitability, and opportunity.
  • Brand Awareness: Maintain accurate data records of customer interactions, records, trends, and trading activities, by preparing regular reports on performance, risk management, client feedback and progression.
  • Reporting and Analysis: Maintain accurate records of customer interactions, records, trends, and trading activities to prepare reports on performance, risk management and client feedback and progression.
  • Compliance: Ensuring compliance with regulatory standards, industrial formalities, and stipulated requirements.

Requirements

  • Matric
  • 5 years + proven experience in dialer data management in a high performing call centre or finance environment
  • Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
  • Detail orientated.
  • Results orientated, driven and able to consistently meet and exceed targets.
  • Excellent problem-solving skills and business critical thinking abilities
  • Risk Mitigation
  • Knowledge of sales tracking and CRM software
  • Attention to detail.
  • Accuracy
  • Ability to work in a fast-paced high performing team and environment.
  • Demonstrated ability to adapt to a dynamic growing environment.
  • Resilient
  • Strong organizational skills and attention to detail

Benefits

100% company contribution towards discovery medical aid (coastal saver)

Group risk benefits

Gym membership

Parking

Breakfast snack, lunch and refreshments

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