Dialer Operations Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Banxso Full time
Job Title: Dialer Specialist

Job Summary:

The Dialer Specialist plays a pivotal role in driving business growth and customer satisfaction by fostering long-term customer relationships at Banxso. This position requires a detail-oriented individual with strong reporting, data analysis, and communication skills to manage and maintain customer data, ensuring a professional and exceptional trading experience.

Key Responsibilities:

  • Dialer Strategy Development: Develop and execute dialer strategies to enhance Banxso's opportunities to optimize customer contact effectiveness.
  • Dialer Leads Management: Manage day-to-day leads and prospects obtained by enhancing the overall dialer process to ensure it gets converted into a sale by effectively managing data and all leads and complaints.
  • Conversion Rate Management: Manage conversion rates by extracting reports and implementing improvements.
  • Customer Success: Create an engaging and wholesome dialer process focusing on building customer relationships, resulting in successful onboarding.
  • Collaboration: Collaborate with internal teams to address issues or factors that may impact data and customer decisions.
  • Data Management: Sort all data accurately to reduce manual work for Managers.
  • Resolution: Act as a point of contact for customer concerns and complaints, collaborate with relevant departments to resolve issues and concerns promptly to maintain the customer relationship and overall customer satisfaction.
  • Sales Performance: Provide reports and insights regarding dialer leads and prospects to improve Banxso's operational efficiency, profitability, and opportunity.
  • Brand Awareness: Maintain accurate data records of customer interactions, records, trends, and trading activities by preparing regular reports on performance, risk management, client feedback, and progression.
  • Reporting and Analysis: Maintain accurate records of customer interactions, records, trends, and trading activities to prepare reports on performance, risk management, and client feedback and progression.
  • Compliance: Ensure compliance with regulatory standards, industrial formalities, and stipulated requirements.

Requirements:

  • Matric
  • 5 years + proven experience in dialer data management in a high-performing call centre or finance environment
  • Strong interpersonal and communication skills with the ability to build rapport and trust with customers
  • Detail-oriented
  • Results-oriented, driven, and able to consistently meet and exceed targets
  • Excellent problem-solving skills and business critical thinking abilities
  • Risk Mitigation
  • Knowledge of sales tracking and CRM software
  • Attention to detail
  • Accuracy
  • Ability to work in a fast-paced high-performing team and environment
  • Demonstrated ability to adapt to a dynamic growing environment
  • Resilient
  • Strong organizational skills and attention to detail

Benefits:

100% company contribution towards Discovery Medical Aid (Coastal Saver)

Group Risk Benefits

Gym Membership

Parking

Breakfast Snack, Lunch, and Refreshments



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