Dialer Specialist

1 week ago


Cape Town, Western Cape, South Africa Banxso Full time
Job Summary

The Dialer Specialist is a key role at Banxso, responsible for driving business growth and customer satisfaction through effective data management and dialer process optimization.

Key Responsibilities
  • Dialer Strategy Development: Develop and execute dialer strategies to enhance Banxso's opportunities to optimize customer contact effectiveness.
  • Dialer Lead Management: Manage day-to-day leads and prospects obtained by enhancing the overall dialer process to ensure it gets converted into a sale.
  • Conversion Rate Optimization: Manage conversion rates by extracting reports and implementing improvements.
  • Customer Success: Create an engaging and wholesome dialer process focusing on building customer relationships for successful onboarding.
  • Collaboration: Collaborate with internal teams to address issues or factors that may impact data and customer decisions.
  • Data Management: Sort all data accurately to reduce manual work for Managers.
  • Resolution: Act as a point of contact for customer concerns and complaints, collaborating with relevant departments to resolve issues promptly.
  • Sales Performance: Provide reports and insights on dialer leads and prospects to improve Banxso's operational efficiency, profitability, and opportunity.
  • Brand Awareness: Maintain accurate data records of customer interactions, records, trends, and trading activities.
Requirements
  • Matric
  • 5+ years of proven experience in dialer data management in a high-performing call centre or finance environment
  • Strong interpersonal and communication skills with the ability to build rapport and trust with customers
  • Detail-oriented
  • Results-oriented, driven, and able to consistently meet and exceed targets
  • Excellent problem-solving skills and business critical thinking abilities
  • Risk Mitigation
  • Knowledge of sales tracking and CRM software
  • Attention to detail
  • Accuracy
  • Ability to work in a fast-paced high-performing team and environment
  • Demonstrated ability to adapt to a dynamic growing environment
  • Resilient
  • Strong organizational skills and attention to detail
Benefits

100% company contribution towards Discovery Medical Aid (Coastal Saver)

Group Risk Benefits

Gym Membership

Parking

Breakfast Snack, Lunch, and Refreshments



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