Dialer Manager

1 week ago


Cape Town, South Africa Financial Wealth Capital Full time

**Job description**

**Key duties, but not limited to**:

- Develop and execute dialer strategies in tandem with the **B*usiness **I**ntelligence **B**usiness **A*nalyst.
- Responsible for the overall maintenance and running of the dialer system.
- Responsible for all Dialer enhancements
- Dialer analysis and reporting to stakeholders of the business.
- Operate inter-departmentally to develop and implement dialer strategies that will drive business performance and support the customer agenda
- Engage with 3rd party suppliers for strategic technology requirements.
- Responsible for all Dialer Compliance and Controls across the business.
- Maintenance of multiple contact channel technologies to ensure optimum
- Function and mínimal downtime
- Developing and managing a team of Dialer Specialists

**Requirements**:

- A relevant certificate or diploma is preferred.
- Minimum of 5 years of experience as a Dialer Manager in a Contact Centre is required.
- Minimum of 5 within sales / financial services environment.
- Experience in working with the following tools: Microsoft BI Tools (SQL) and analytical reporting.
- Experience working with Tableau or similar data visualization tools.
- Experience working on Connex One platform or similar dialer platform.
- Expert capability in Microsoft Excel
- Possess experience in all stages of project work (requirements, design, implementation, testing and deployment)
- Experience in estimating solution development and delivering solutions against those estimates.

**Software/Programs**
- Connex One/dialer platform
- Excel (Advanced)
- Tableau/similar visualization tool
- SQL (Advantageous)
- WhatsApp for Business

Application Question(s):

- Are you based in Cape Town?
- Are you a South African citizen?
- What is your expected salary for this role?
- How many years experience do you have as a Dialer Specialist or Dialer Administrator?
- DO you have experience with Connex One or other Dialer platforms?


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