Dialer Operations Specialist

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time
Job Title: Dialer Administrator

Callforce is seeking a highly skilled Dialer Administrator to join our team. As a Dialer Administrator, you will be responsible for managing our dialer system, ensuring seamless operations, and driving sales campaigns.

Key Responsibilities:
  • Manage and maintain our dialer system, ensuring optimal performance and efficiency.
  • Develop and implement sales campaigns, working closely with our sales team to achieve targets.
  • Monitor and analyze campaign performance, identifying areas for improvement and implementing changes as needed.
  • Collaborate with our IT team to troubleshoot technical issues and ensure system uptime.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
Requirements:
  • At least 3 years' experience in dialer management and sales campaigns.
  • Excellent IT and dialer system knowledge.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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