Academic Support Specialist

1 week ago


Cape Town, Western Cape, South Africa MasterStart Full time
About MasterStart

MasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We believe in the power of human connection and offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world.

Job Title: Learner Success Coordinator

We're seeking a hands-on Learner Success Coordinator who shares our passion for helping others grow. The ideal candidate will be versatile, proactive, and have a strong grasp of industry best practices. If you're tech-savvy, energetic, and eager to make a meaningful impact, this could be the perfect fit.

Key Responsibilities
  • Provide learner onboarding support, course quality assurance, and learner guidance.
  • Offer backend support to the Learner Success Coach.
  • Act as a point of contact via email and phone for learners seeking support for pastoral, technical, and academic issues.
  • Confirm courses with Industry Experts & Learner Success Coaches.
  • Conduct weekly check-ins with Learner Success Coaches for alignment.
  • Monitor and update learner tracking tools and generate reports for business.
  • Action all queries and manage Zendesk and the dialer for allocated shifts.
  • Provide partnership support and coordination where required.
  • Maintain accurate records of learner interactions in accordance with internal guidance and protocols.
  • Vet Gradebooks and learner results to ensure they meet standards.
  • Create and distribute certificates and statement of results.
  • Perform ad-hoc duties that align with business, client, and learner needs.
Requirements
  • Minimum qualification: Diploma in Business Management (NQF 6)
  • Bachelor of Business Administration (BCom) or a related field in Business Management
  • At least 2 years of experience in coordination and academic support
  • Strong understanding of Higher Education regulations, processes, and the education landscape
  • Excellent administrative and reporting abilities, particularly in an academic context
  • Passion for learner support and meticulous attention to detail
  • Exceptional communication and time management skills
Work Environment

Access to a stable and fast internet connection

A quiet and professional workspace at home

Working Hours

Shift work: 8:00-17:00, Mondays to Fridays/ 12:00-20:00 alternate Mondays and Wednesdays, and Saturday 8:00-13:00

Hybrid role: Cape Town based



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