Ops Manager: DCO Field Support/Workgroup Ser

4 weeks ago


Centurion, South Africa BCXP Full time
Business unit, Department, ReportingBusiness UnitOperateDepartmentManaged Services CloudJob grade/levelM6

 

Core Description

Responsible to manage a group of end user support specialist who are responsible for maintaining & supporting end user device. Also manage

resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan

Key Deliverables / Primary Functions

Ensure that the levels of IT service delivery are achieved both for existing and new services are in accordance with the agreed targets.
•    Establish and maintain relationships with relevant stakeholders and produce executive reports.
•    Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.
•    Ensure operational efficiency is achieved through ITIL discipline.
•    Implement operational plan and deliverables.
•    Responsible for implementation of change initiatives
•    Establish an enabling work environment and culture for optimum staff performance.
•    Motivate, guide and development of staff.
•    Provide team leadership by providing targets and measures for productivity.
•    Drive implementation of solutions and organisational renewal.

Core Functional Skills & CapabilitiesBusiness AcumenProblem solvingDecision MakingContinuous ImprovementCore Behavioural CompetenciesJob MatchLeading and supervisingDelivering Results & Meeting customer expectationsAdhering to principles and valuesRelating and NetworkingWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National DiplomaOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience
  • 3 Years relevant experience in DCO Field Support and Operations

Or

  • 5 Years relevant experience in DCO Field Support and Operations
CertificationsITIL FoundationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control1-10Level of EngagementEngagement will all levels within the organisation, internal and external to the business

 

Special Requirements / Employment ConditionWorkplace / Physical RequirementsFull-time Client Based PositionBillableRevenue Generating

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