Ops Manager: DCO Field Support/Workgroup Ser
4 weeks ago
Core Description
Responsible to manage a group of end user support specialist who are responsible for maintaining & supporting end user device. Also manage
resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan
Key Deliverables / Primary FunctionsEnsure that the levels of IT service delivery are achieved both for existing and new services are in accordance with the agreed targets.
• Establish and maintain relationships with relevant stakeholders and produce executive reports.
• Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.
• Ensure operational efficiency is achieved through ITIL discipline.
• Implement operational plan and deliverables.
• Responsible for implementation of change initiatives
• Establish an enabling work environment and culture for optimum staff performance.
• Motivate, guide and development of staff.
• Provide team leadership by providing targets and measures for productivity.
• Drive implementation of solutions and organisational renewal.
- 3 Years relevant experience in DCO Field Support and Operations
Or
- 5 Years relevant experience in DCO Field Support and Operations
Special Requirements / Employment ConditionWorkplace / Physical RequirementsFull-time Client Based PositionBillableRevenue Generating
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Centurion, South Africa BCXP Full timeOps Manager: DCO Field Support/Workgroup Ser Responsible to manage a group of end user support specialists who are responsible for maintaining & supporting end user devices. Also manage resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan. Key Deliverables / Primary Functions 1. Ensure that the levels of IT...
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